Knowledge Base

You Receive an Error Message When You Try to Remove a Microsoft Product

Article ID: 822255

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Service Pack 3
Microsoft Windows 2000 Service Pack 3

SYMPTOMS

When you try to remove a product update by using the Add or Remove Programs tool in Control Panel or by using the Spuninst command-line tool, you may receive an error message that is similar to the following:

Setup detected the following programs on your computer: product update details. If product update is removed, these programs may not run correctly. Do you want to continue?

CAUSE

This problem occurs because a product update may restore a version of a file that later product updates do not support. When you remove product updates in the incorrect order, problems occur because file versions are incompatible.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Microsoft Windows 2000 Service Pack 3 (SP3)

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Version        Size       File name
   --------------------------------------------------
   19-Sep-2002  5.0.2195.5265     42,256  Basesrv.dll
   19-Sep-2002  5.0.2195.5907    222,992  Gdi32.dll
   19-Sep-2002  5.0.2195.6011    708,880  Kernel32.dll
   19-Sep-2002  5.0.2195.4733    332,560  Msgina.dll
   19-Sep-2002  5.0.2195.6063    380,176  User32.dll
   19-Sep-2002  5.0.2195.5968    369,936  Userenv.dll
   19-Sep-2002  5.0.2195.6063  1,642,512  Win32k.sys
   19-Sep-2002  5.0.2195.6056    179,472  Winlogon.exe
   19-Sep-2002  5.0.2195.5935    243,472  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Keywords: kbbug kbfix kbqfe kbwin2000presp5fix kbhotfixserver KB822255

Microsoft KB Archive/822255

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