Article ID: 822245
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
When you send multiple messages in one Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 message queue, the message queue connection goes into "retry" mode, and none of the messages in the connection are delivered.
CAUSE
This problem occurs if all the messages in the message queue have at least one undeliverable recipient.
RESOLUTION
Exchange Server 2003
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Exchange 2000 Server
Cumulative rollup information
To resolve this problem, obtain the September 2003 Exchange 2000 Server post-Service Pack 3 (SP3) rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server post-Service Pack 3 rollup
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
File information
Component: Transport
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 19-Jun-2003 00:13 6.0.6477.0 507,904 Phatq.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Exchange Server 2003 Service Pack 1.
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: kbExchange2000preSP4fix message queue deliver connection ndr XCON
Keywords: kbhotfixserver kbqfe kbexchange2003sp1fix kbqfe kbfix kbexchange2000presp4fix kbbug KB822245
