Article ID: 822227
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
When a program tries to open a file on a remote computer, you may receive an error message that is similar to the following:
CAUSE
This problem may occur if Windows Explorer has the file open because it is extracting a thumbnail for that file. This is likely to occur when you double-click the file to open it in Windows Explorer. This problem is more likely to occur when remote storage is in use on the server.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
17-Jun-2003 15:01 6.0.2800.1235 420,864 Shimgvw.dll
To install the fix, you must have Windows XP Service Pack 1a (SP1a) installed.
For additional information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
WORKAROUND
To work around this problem, do one of the following:
- Change to Classic View. To do this in Windows Explorer, follow these steps:
- On the Tools menu in Windows Explorer, click Folder Options.
- On the General tab, click Use Windows classic folders, and then click OK.
- Change to Thumbnail View. To do this in Windows Explorer, click Thumbnails on the View menu.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB822227
