Article ID: 822137
Article Last Modified on 5/17/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
When you use a drag-and-drop operation to move an icon on your desktop, you find that the visual effects do not work correctly. For example, when you drag a desktop icon, the translucent representation of the icon does not follow the mouse pointer. Instead, the icon remains opaque and stationary while you drag the icon, and then the icon reappears in the new location when you release the mouse button.
CAUSE
This problem may occur if both of the following conditions are true:
- You are using Microsoft Windows XP with Service Pack 1.
- You have installed a fix that is described in any one of the following Microsoft Knowledge Base articles:
814135 Incorrect ToolTip text is displayed
814789 Windows stops responding with "Stop error 0x7F" error message
817611 A minimized program window that is hung (is not responding) may not be restored correctly and a second minimized window appears
815304 The computer does not return from hibernation correctly
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
13-Jun-2003 18:46 5.1.2600.1234 1,676,928 Win32k.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB822137
