Article ID: 822116
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Commerce Server 2002 Service Pack 1
SYMPTOMS
When you export to XML in Microsoft Commerce Server 2002 Service Pack 1 (SP1), you receive the following error message in the event log:
CAUSE
The Catalog export process submits a query to the computer that is running Microsoft SQL Server by using a plan. If the computer that is running SQL Server cannot complete the plan, the query is not successful. The Catalog export process does not include exception handling, and this may cause a failure.
RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 12-Jun-2003 00:48 4.5.3061.0 954,268 Catalog.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
The hotfix implements error handling that runs failed queries with the ROBUST PLAN hint. This addition makes sure that the request is completed with some effect on performance.
Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbfix kbbug KB822116
