Article ID: 821935
Article Last Modified on 6/14/2007
APPLIES TO
- Microsoft Internet Security and Acceleration Server 2000 Service Pack 1
SYMPTOMS
When you Web publish servers through Internet Security and Acceleration (ISA) Server, the Microsoft Web Proxy service (W3proxy.exe) may stop responding, and you may either receive a stack dump of the error or a Dr. Watson error message, depending on the disaster recovery options set on the server. In either case, ISA Server no longer services Web Proxy-based traffic, and you must restart the Microsoft Web Proxy service.
CAUSE
This problem may occur if the following registry value is set to 0:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\W3Proxy\Parameters
The Web Proxy service uses the ConnectCacheSize registry value to determine how many sessions to maintain to the same remote server in support of clients that use the HTTP 1.1 "Proxy-Connection: Keep-Alive" and HTTP 1.1 "Keep-Alive" request headers.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must have installed ISA Server 2000 Service Pack 1 (SP1) to install this hotfix. For more information about how to obtain ISA Server 2000 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
313139 How to Obtain the Latest Internet Security and Acceleration Server 2000 Service Pack
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 29-May-2003 17:03 3.0.1200.272 178,448 Mspadmin.exe 29-May-2003 17:03 3.0.1200.272 103,184 Msphlpr.dll 29-May-2003 17:02 3.0.1200.272 391,952 W3proxy.exe 29-May-2003 17:03 3.0.1200.272 299,280 Wspsrv.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about the CacheConnectSize registry value, click the following article number to view the article in the Microsoft Knowledge Base:
822241 ISA Server Web Proxy service maintains connection when client sessions are closed
For additional information about how hotfix packages are named , click the following article number to view the article in the Microsoft Knowledge Base:
816915 New naming schema for Microsoft Windows hotfix packages
Additional query words: w3proxy hang crash CacheConnectSize
Keywords: kbhotfixserver kbbug kbfix kbqfe kbwin2000presp5fix KB821935
