Article ID: 821841
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
Your Microsoft Exchange 2000 Server computer may intermittently stop transferring messages. When you troubleshoot this problem, you may experience all the following symptoms:
- Event ID 9405 appears in the application log of Event Viewer.
- The MSExchangeMTA service does not quit. The Emsmta.exe process still appears in the list of running processes in Task Manager.
- If you restart the MSExchangeMTA service, the Exchange server transfers messages again.
CAUSE
This problem occurs because of an access violation in the message transfer agent (MTA). The access violation occurs because the MTA process tries to dereference an object that is already dereferenced (or freed).
RESOLUTION
Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: Transport
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 30-May-2003 20:48 6.0.6470.0 73,728 Mtaroute.dll 30-May-2003 21:45 6.0.6470.0 524,288 Reapi.dll 30-May-2003 21:47 6.0.6470.0 311,296 Resvc.dll
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Additional query words: kbExchange2000preSP4septbarFix AV EMSMTA
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB821841
