Article ID: 821735
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange 2000 Enterprise Server
SYMPTOMS
The Microsoft Exchange Information Store component crashes with an "Access Violation" error in EXOLEDB!ScEnumerateDLMembers. The call stack that is generated when this problem occurs may appear similar to the following:
20cddc74 6195eaeb MSVCRT!wcslen+0x4 20cddc80 61a205de EXOLEDB!WszDupWsz+0xb 20cddd44 61a1a457 EXOLEDB!ScEnumerateDLMembers+0x26a 20cdde94 619677f9 EXOLEDB!ScSendMessageData+0xf14 20cddeec 61967596 EXOLEDB!ScProcessWebMailMessageGet+0x705 20cddf50 61963a4d EXOLEDB!CGetRequest::ScDoWebMailMessageGet+0x11a 20cddf54 619640b3 EXOLEDB!CGetRequest::ScDoWebMailGet+0x66 20cddf78 61963d76 EXOLEDB!CGetRequest::ScExecute+0x22a 20cdeffc 6195e616 EXOLEDB!ScCmdGet+0x23 20cdf01c 6195e21e EXOLEDB!ScDispatchRequest+0x20b 20cdfed0 6195e0f8 EXOLEDB!CDavServer::ProcessItem+0x94 20cdfee8 62f220de EXOLEDB!CDavServer::HrEpoxyReqHandler+0x74 20cdff14 62f21f86 EPOXY!CEpoxyQ::DispatchRequest+0xbd 20cdff5c 62f22262 EPOXY!CEpoxyQ::IOCPNotification+0x125 20cdff6c 61bd1247 EPOXY!CEpoxyQ::Invoke+0x13 20cdffb4 77e8b2d8 MDBTASK!MdbTaskPoolThread+0x22 20cdffec 00000000 KERNEL32!lstrcmpiW+0xb7
RESOLUTION
Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Information Store
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 09-Jun-2003 20:49 6.0.6474.0 3,915,776 Cdoex.dll 09-Jun-2003 20:43 6.0.6474.0 827,392 Davex.dll 09-Jun-2003 20:38 6.0.6474.0 577,536 Dsaccess.dll 09-Jun-2003 19:44 6.0.6474.0 184,320 Dscmsg.dll 09-Jun-2003 20:49 6.0.6474.0 3,575,808 Excdo.dll 09-Jun-2003 20:38 6.0.6474.0 258,048 Exmime.dll 09-Jun-2003 20:43 6.0.6474.0 2,138,112 Exoledb.dll 09-Jun-2003 20:35 6.0.6474.0 81,920 Exosal.dll 09-Jun-2003 20:43 6.0.6474.0 307,200 Exprox.dll 09-Jun-2003 19:33 6.0.6474.0 49,152 Mdbevent.dll 09-Jun-2003 19:51 6.0.6474.0 2,285,568 Mdbmsg.dll 09-Jun-2003 19:34 6.0.6474.0 32,768 Mdbrole.dll 09-Jun-2003 20:39 6.0.6474.0 24,576 Mdbtask.dll 09-Jun-2003 20:37 6.0.6474.0 4,648,960 Store.exe
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Additional query words: stop responding information store service store.exe
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB821735
