Article ID: 821427
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
When you programmatically send an e-mail message that contains embedded (inline) images to a Microsoft Outlook client, the images may not appear either in the preview pane or in the body of the message when the recipient opens the message. The locations where you expect the images to appear display a placeholder containing a red X character.
If the recipient closes the message, selects another message, and then re-opens or previews the original message, the images appear correctly.
CAUSE
This problem occurs if both of the following conditions exist:
- You send the message from Collaboration Data Objects (CDO) and programmatically request a read receipt.
-and-
- The Preview Pane option is enabled in the Outlook client that receives the message.
RESOLUTION
Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: Information Store
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 24-Jun-2003 19:40 6.0.6479.0 3,915,776 Cdoex.dll 24-Jun-2003 19:34 6.0.6479.0 851,968 Davex.dll 24-Jun-2003 19:34 6.0.6479.0 53,248 Davexpc.dll 24-Jun-2003 19:32 6.0.6479.0 577,536 Dsaccess.dll 24-Jun-2003 18:46 6.0.6479.0 184,320 Dscmsg.dll 24-Jun-2003 19:40 6.0.6479.0 3,575,808 Excdo.dll 24-Jun-2003 19:32 6.0.6479.0 258,048 Exmime.dll 24-Jun-2003 19:34 6.0.6479.0 143,360 Exodbesh.dll 24-Jun-2003 19:34 6.0.6479.0 57,344 Exodbpc.dll 24-Jun-2003 19:34 6.0.6479.0 200,704 Exodbprx.dll 24-Jun-2003 19:34 6.0.6479.0 2,174,976 Exoledb.dll 24-Jun-2003 19:30 6.0.6479.0 81,920 Exosal.dll 24-Jun-2003 19:34 6.0.6479.0 307,200 Exprox.dll 24-Jun-2003 18:47 6.0.6479.0 143,360 Exschema.exe 24-Jun-2003 18:47 6.0.6479.0 671,744 Exwform.dll 24-Jun-2003 18:39 6.0.6479.0 49,152 Mdbevent.dll 24-Jun-2003 19:03 6.0.6479.0 2,285,568 Mdbmsg.dll 24-Jun-2003 18:41 6.0.6479.0 32,768 Mdbrole.dll 24-Jun-2003 19:32 6.0.6479.0 24,576 Mdbtask.dll 24-Jun-2003 19:31 6.0.6479.0 4,648,960 Store.exe
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
If Outlook is configured to always send a response when it is prompted for a read receipt, the images do not appear in the preview pane or when you open the message. If Outlook is configured to prompt the recipient before it sends a read receipt, the images appear in the preview pane, but they do not appear when the message is opened.
Additional query words: kbExchange2000preSP4septbarFix XCCC
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB821427
