Article ID: 821332
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
After you restore your Exchange 2000 public folder store from a backup, when the Exchange database maintenance process runs, the information that is in the public folders is removed. This problem occurs even though you have changed the age limit for all the folders in the public folder store to make sure that messages are not automatically removed during the online database maintenance process.
CAUSE
This problem may occur if all the following conditions exist:
- You set the age limits for the folders that are in a public folder store.
- You back up the public folder store database(s).
- You let the database maintenance process run, and that process removes all the messages that are in the public folders.
- You restore the public folder store from the backup.
- You set the age limits for the folders that are in the public folder store to a higher value, or you click to clear the Age limit for all folders in this store (days) check box.
- You let the database maintenance process run.
This problem occurs because during the online database maintenance process, the age limits of certain items that are inside the replication table are taken into account before they become updated by the new age limit settings. Because of this behavior, all the data that is in the public folder is removed.
RESOLUTION
Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange 2000 Server service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Information store
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
19-Jun-2003 00:19 6.0.6477.0 3,915,776 Cdoex.dll
19-Jun-2003 00:13 6.0.6477.0 851,968 Davex.dll
19-Jun-2003 00:13 6.0.6477.0 53,248 Davexpc.dll
19-Jun-2003 00:10 6.0.6477.0 577,536 Dsaccess.dll
18-Jun-2003 23:18 6.0.6477.0 184,320 Dscmsg.dll
19-Jun-2003 00:19 6.0.6477.0 3,575,808 Excdo.dll
19-Jun-2003 00:10 6.0.6477.0 258,048 Exmime.dll
19-Jun-2003 00:13 6.0.6477.0 143,360 Exodbesh.dll
19-Jun-2003 00:13 6.0.6477.0 57,344 Exodbpc.dll
19-Jun-2003 00:13 6.0.6477.0 200,704 Exodbprx.dll
19-Jun-2003 00:13 6.0.6477.0 2,174,976 Exoledb.dll
19-Jun-2003 00:07 6.0.6477.0 81,920 Exosal.dll
19-Jun-2003 00:13 6.0.6477.0 307,200 Exprox.dll
18-Jun-2003 23:21 6.0.6477.0 143,360 Exschema.exe
18-Jun-2003 23:23 6.0.6477.0 671,744 Exwform.dll
18-Jun-2003 23:10 6.0.6477.0 49,152 Mdbevent.dll
18-Jun-2003 23:31 6.0.6477.0 2,285,568 Mdbmsg.dll
18-Jun-2003 23:12 6.0.6477.0 32,768 Mdbrole.dll
19-Jun-2003 00:11 6.0.6477.0 24,576 Mdbtask.dll
19-Jun-2003 00:09 6.0.6477.0 4,648,960 Store.exe
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.
Additional query words: kbExchange2000preSP4septbarFix XADM
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB821332
