Article ID: 821008
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you run your Microsoft Windows Server 2003-based computer for several days, the computer may become slow and unresponsive.
CAUSE
This problem occurs because of a memory leak in the Lsass.exe process. The memory leak decreases available memory.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
Date Time Version Size File name ----------------------------------------------------------- 12-May-2003 22:17 5.2.3790.23 314,368 Kerberos.dll 09-May-2003 03:07 211 Branches.inf 12-May-2003 22:35 10,091 Kb821008.cat 12-May-2003 22:19 354 Updatebr.inf 12-May-2003 22:19 5,036 Update_rtmqfe.inf
Windows Server 2003 64-bit
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name Platform ----------------------------------------------------------------- 12-May-2003 22:11 5.2.3790.23 897,024 Kerberos.dll IA-64 12-May-2003 22:17 5.2.3790.23 314,368 Wkerberos.dll x86 09-May-2003 03:07 211 Branches.inf 12-May-2003 22:35 10,444 Kb821008.cat 12-May-2003 22:22 354 Updatebr.inf 12-May-2003 22:22 5,311 Update_rtmqfe.inf
WORKAROUND
To work around this problem, restart the computer.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about the Lsass.exe process, click the following article number to view the article in the Microsoft Knowledge Base:
308356 Memory usage by the Lsass.exe process on domain controllers that are running Windows 2000 Server or Windows Server 2003
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB821008
