Article ID: 820862
Article Last Modified on 8/30/2004
APPLIES TO
- Microsoft Office Outlook 2003
SYMPTOMS
If you create an offline folder (.ost) file while you are using Outlook 2003 to access a Microsoft Exchange 2000 Server mailbox, the .ost file is created in American National Standards Institute (ANSI) format (non-Unicode) instead of being created in Unicode format.
CAUSE
This problem may occur after you upgrade your Microsoft Exchange 5.5 server to Exchange 2000 server. Outlook 2003 may create the .ost file in ANSI format if your Exchange 2000 Server mailbox was originally stored on the Exchange 5.5 server, and if you selected one of the following options when you configured your original Microsoft Outlook profile in Exchange 5.5 server:
- You configured your Outlook profile to use an ANSI .ost file.
- You configured your Outlook profile to use an ANSI personal folders (.pst) file.
- You configured your Outlook profile to deliver e-mail messages to a local .pst file.
Note If you did not select any of the previously mentioned options when you configured the original Outlook profile in Exchange 2000 server, you do not experience this problem.
REFERENCES
For additional information about Unicode configuration options in Outlook 2003, visit the following Microsoft Web site:
For additional information about Offline Files, click the following article number to view the article in the Microsoft Knowledge Base:
195435 OL2000: (CW) What Are Offline Folders and How Do You Use Them?
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: ol2003
Additional query words: OL2003
Keywords: kbnofix kbprb KB820862
