Knowledge Base

Your computer automatically restarts or a stop error or another error occurs when you have Terminal Services enabled

Article ID: 820767

Article Last Modified on 10/30/2006

APPLIES TO

Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server

SYMPTOMS

If you are running a Microsoft Windows 2000-based server with Terminal Server enabled, you may experience any of the following symptoms:

Your computer may automatically restart.
After you log on, you may receive the following error message:

Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. Error signature information will appear that may be similar to the following:
```
BCCode : 0000001E BCP1 : c0000005 BCP2 : a0008237 BCP3 : 0 
BCP4 : 20 OSVer : 5_1_2600 SP : 2_0 Product : 272_3
```
You may receive the following Stop error message on a blue screen:
A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:
- - - STOP: 0x0000001E (0xc0000005, 0xa0008237, 0x0000000, 0x00000020)
Bug Check Symbolic Name
The system log may contain an event ID 1003 entry with information that is similar to the following:

Date: date
Source: System
Error Time: time
Category: (102)
Type: Error
Event ID: 1003
User: N/A
Computer: COMPUTER
Description: Error code 0000001E, parameter1 c0000005, parameter2 a0008237, parameter3 00000000, parameter4 00000020. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 000001E 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Notes

The symptoms of a Stop error vary according to your computer's system failure options.

For additional information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:

307973 HOW TO: Configure System Failure and Recovery Options in Windows
The four parameters in the parentheses of the technical information for the Stop error vary according to the computer's configuration.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Dec-2003  18:57  5.0.2195.6886      30,224  Mountmgr.sys
   19-Jan-2004  20:04  5.0.2195.6891   1,699,968  Ntkrnlmp.exe     
   19-Jan-2004  20:04  5.0.2195.6891   1,699,392  Ntkrnlpa.exe     
   19-Jan-2004  20:05  5.0.2195.6891   1,720,128  Ntkrpamp.exe     
   19-Jan-2004  20:04  5.0.2195.6891   1,677,504  Ntoskrnl.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Additional query words: win2k win2000 bugcheck bug check crash kernel bluescreen 0x0000001E

Keywords: kbhotfixserver kbqfe kbwin2000presp5fix kberrmsg kbbug kbfix KB820767

Microsoft KB Archive/820767

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