Article ID: 820722
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Outlook 2002 Service Pack 2
SYMPTOMS
If you create a new rule to move an e-mail message to a folder that is contained in your personal folders (.pst) file, the following two conditions occur when you view the Rules Wizard after you quit and restart Outlook 2002:
- The rule appears as turned off.
-and-
- The .pst folder does not appear in the Rules Wizard when you click the "specified folder" link.
Note The rule is not actually turned off even though it appears this way in the Rules Wizard.
CAUSE
This problem occurs when both of the following conditions are true:
- You installed the update that is described in the following Microsoft Knowledge Base article:
-and-
812262 OL2002: Overview of the Outlook 2002 Update: January 22, 2003
- You collapse the .pst folder tree after you created the new rule.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------
17-May-2003 08:28 6,988,492 Outlookff.msp
17-May-2003 06:05 3,253,748 Outlookop.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------
19-Dec-2002 17:41 10.0.4817.0 109,128 Envelope.dll
09-Jan-2003 15:31 10.0.4907.0 346,696 Exsec32.dll
08-Aug-2002 20:22 10.0.4406.0 137,800 Impmail.dll
27-Feb-2003 18:56 10.0.5025.0 543,304 Outlcm.dll
14-Mar-2003 05:55 10.0.5112.0 100,936 Outlctl.dll
16-May-2003 11:43 10.0.5313.0 6,318,664 Outllib.dll
11-Oct-2002 15:14 10.0.4608.0 92,744 Outlmime.dll
16-May-2003 11:43 10.0.5313.0 47,688 Outlook.exe
21-Mar-2003 20:06 10.0.5119.0 121,416 Outlph.dll
25-Nov-2002 11:50 10.0.4721.0 47,688 Recall.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB820722
