Article ID: 820597
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Service Pack 4
SYMPTOMS
Data discovery records (DDRs) from a Microsoft Systems Management Server (SMS) 2.0 Service Pack 4 (SP4) child site are not processed on an SMS 2.0 Service Pack 5 (SP5) parent site.
CAUSE
This problem occurs because the value of a DDR field exceeds the expected maximum length for the field.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To install this hotfix, you must have SMS 2.0 SP4 installed on your computer. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
311457 SMS: How to Obtain and Install Systems Management Server 2.0 Service Pack 4
Restart Requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------------------- 09-May-2003 21:36 2.0.4.1 252,713 Sms2.0-kb820597-sp4-x86-enu.exe
After you install this hotfix, the following files will have the listed attributes or later:
Date Time Version Size File name Platform --------------------------------------------------------------- 01-May-2002 21:10 2.0.1493.4201 261,904 Ddm.dll Alpha 01-May-2002 21:10 2.0.1493.4201 173,456 Ddm.dll x86
Note Because of file dependencies, the most recent hotfix or feature that contains the files may also contain additional files.
Hotfix Installation Information
To install this hotfix, use one of the following methods on the SMS 2.0 SP4 site server.
Method 1: Use the Hotfix Installer
Note You can use this method only on Intel-based computers.
- Copy the hotfix folder structure to a share on your network. Sms2.0-kb820597-sp4-x86-enu.exe is a Microsoft Windows Installer file that updates specific files on your site server.
- Log on to your SMS 2.0 SP4 site server by using an administrative account.
- Quit the Systems Management Server Administrator console if it is running.
- Run Sms2.0-kb820597-sp4-x86-enu.exe, and then follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch.
Method 2: Install the Hotfix Manually
- On each SMS 2.0 SP4 site server, stop the SMS_SITE_COMPONENT_MANAGER service, and then stop the SMS_EXECUTIVE service.
- Replace the Ddm.dll file in the Sms\Bin\
Platformfolder, wherePlatformis the architecture of your computer, with the correct file from this hotfix. - Start the SMS_SITE_COMPONENT MANAGER and SMS_EXECUTIVE services.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
Data Discovery Manager on the SMS 2.0 SP4 child site may incorrectly set the reported length of a field in a DDR that is sent to a parent site. As a result, the SMS 2.0 SP5 parent site processes the mismatch in the DDR to be malformed and then rejects the DDR. For example, if User Discovery is turned on and if a User name is discovered that exceeds the expected maximum length of 64 characters, the SP4 child site incorrectly sets the field length value in the DDR to 64. Because the data in the field is more than the declared length of 64 characters, the SP5 site rejects the DDR.
Keywords: kbqfe kbhotfixserver kbperformance kbdiscovery kbfix kbbug KB820597
