Article ID: 820546
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional for Itanium-based systems
SYMPTOMS
When the operating system sends an interrupt signal on a Microsoft Windows XP Service Pack 1-based computer, you may receive a Stop error that is similar to the following:
When you view the Memory.dmp file, the Memory.dmp file contains debugging information that is similar to the following:
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Microsoft Windows XP Professional SP1
Date Time Version Size File name -------------------------------------------------------- 21-May-2003 19:00 5.1.2600.1224 102,144 Hal.dll
Microsoft Windows XP 64-bit Edition Version 2002 SP1
Date Time Version Size File name -------------------------------------------------------- 30-May-2003 00:04 5.1.2600.1221 341,504 Hal.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: blue screen
Keywords: kbhotfixserver kbqfe atdownload kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB820546
