Article ID: 820325
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
The Microsoft Exchange Routing Engine service (also known as RESVC) cannot connect to the routing group master server. When this problem occurs, you may receive information similar to the following in the Netlogon.log file on the member server that is running Microsoft Exchange Server:
CAUSE
This problem may occur if the computer account password has expired. The password may expire if the DisablePasswordChange registry entry has been changed to 1 (the default setting is 0). Exchange Server connects using the computer account for authentication, and several services (such as the Microsoft Exchange Routing Engine service) use the computer account for authentication. For additional information about the effects of computer account replication on a domain, click the following article number to view the article in the Microsoft Knowledge Base:
175468 Effects of Machine Account Replication on a Domain
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Installation information
For this hotfix to work correctly, you must apply it to all the domain controllers in the domain.
Prerequisites
No prerequisites are required.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 08-May-2003 11:07 5.0.2195.6613 125,712 Adsldp.dll 08-May-2003 11:07 5.0.2195.6701 131,344 Adsldpc.dll 08-May-2003 11:07 5.0.2195.6667 62,736 Adsmsext.dll 08-May-2003 11:07 5.0.2195.6702 381,200 Advapi32.dll 08-May-2003 11:07 5.0.2195.6693 68,880 Browser.dll 08-May-2003 11:07 5.0.2195.6680 134,928 Dnsapi.dll 08-May-2003 11:07 5.0.2195.6663 92,432 Dnsrslvr.dll 08-May-2003 11:07 5.0.2195.6700 47,376 Eventlog.dll 08-May-2003 11:07 5.0.2195.6627 148,240 Kdcsvc.dll 04-Apr-2003 17:11 5.0.2195.6666 212,752 Kerberos.dll 26-Mar-2003 14:37 5.0.2195.6695 71,888 Ksecdd.sys 08-May-2003 11:07 5.0.2195.6695 518,928 Lsasrv.dll 08-May-2003 11:07 5.0.2195.6695 33,552 Lsass.exe 04-Apr-2003 17:12 5.0.2195.6680 117,520 Msv1_0.dll 08-May-2003 11:07 5.0.2195.6601 311,568 Netapi32.dll 08-May-2003 11:07 5.0.2195.6695 371,984 Netlogon.dll 08-May-2003 11:07 5.0.2195.6697 1,040,144 Ntdsa.dll 08-May-2003 11:07 5.0.2195.6742 392,464 Samsrv.dll 08-May-2003 11:07 5.0.2195.6737 131,344 Scecli.dll 08-May-2003 11:07 5.0.2195.6737 306,448 Scesrv.dll 24-Apr-2003 12:49 5.0.2195.6737 359,936 Sp3res.dll 08-May-2003 11:07 5.0.2195.6601 57,616 W32time.dll 08-May-2003 11:07 5.0.2195.6601 63,248 W32tm.exe 08-May-2003 11:07 5.0.2195.6741 126,224 Wldap32.dll
WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To work around this problem, change the DisablePasswordChange registry entry to 0 on the member server computer that is running Exchange Server:
- Click Start, click Run, type Regedit in the Open box, and then click OK.
- Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NetLogon\Parameters - Back up the registry key:
- On the Registry menu, click Export Registry File.
- In the File name box, type a name for the backup file, and then click Save.
- Double-click the
DisablePasswordChangeregistry entry. - Change the value in the Value Data box to 0.
- Click OK.
- Quit Registry Editor.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB820325
