Article ID: 820029
Article Last Modified on 10/25/2005
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
SYMPTOMS
When you try to send an encrypted e-mail message in Outlook 2002, you receive the following error message
where e-mail recipient represents a recipient that you are sending an e-mail message to.
CAUSE
This problem may occur when you try to send an encrypted e-mail message to 200 or more recipients.
Note You can send an encrypted e-mail message to the first 199 individual recipients without receiving the error message that is mentioned in the "Symptoms" section.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Client Update
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
------------------------------------------
12-May-2003 16:03 503,296 Olkintlop.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-----------------------------------------------------------
2002-Oct-30 11:40 5.5.2656.94 720,144 Cdo.dll
2003-Mar-06 18:26 10.0.5104.0 113,224 Emablt32.dll
2003-May-08 14:07 10.0.5306.0 199,240 Emsabp32.dll
2003-Feb-27 18:56 10.0.5025.0 539,208 Emsmdb32.dll
2003-Mar-27 19:12 10.0.5125.0 129,608 Emsui32.dll
2003-Apr-30 19:31 10.0.5229.0 854,600 Msmapi32.dll
2002-Sep-12 20:52 10.0.4510.0 531,016 Mspst32.dll
2002-Nov-25 11:50 10.0.4721.0 55,880 Olkfstub.dll
2003-May-08 14:07 10.0.5306.0 735,816 Outex.dll
2003-Apr-30 19:32 10.0.5229.0 1,972,808 Outllibr.dll
2003-Feb-14 13:29 10.0.5011.0 338,504 Pstprx32.dll
2002-Apr-29 11:43 10.0.4024.0 47,432 Bjablr32.dll
2002-Apr-29 11:43 10.0.4024.0 133,448 Contab32.dll
Full File Update
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------
12-May-2003 11:11 2,874,368 Olkintlff.msp
12-May-2003 11:03 503,296 Olkintlop.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------------
29-Apr-2002 18:43 10.0.4024.0 47,432 Bjablr32.dll
30-Oct-2002 18:40 5.5.2656.94 720,144 Cdo.dll_0001
30-Oct-2002 18:39 5.5.2656.94 813,328 Cdo.dll_0004
29-Apr-2002 18:43 10.0.4024.0 133,448 Contab32.dll
07-Mar-2003 01:26 10.0.5104.0 113,224 Emablt32.dll
08-May-2003 21:07 10.0.5306.0 199,240 Emsabp32.dll_0005
28-Feb-2003 01:56 10.0.5025.0 539,208 Emsmdb32.dll_0005
28-Mar-2003 02:12 10.0.5125.0 129,608 Emsui32.dll_0005
01-May-2003 02:31 10.0.5229.0 854,600 Msmapi32.dll_0001
13-Sep-2002 03:52 10.0.4510.0 531,016 Mspst32.dll_0004
25-Nov-2002 18:50 10.0.4721.0 55,880 Olkfstub.dll
08-May-2003 21:07 10.0.5306.0 735,816 Outex.dll
01-May-2003 02:32 10.0.5229.0 1,972,808 Outllibr.dll
14-Feb-2003 20:29 10.0.5011.0 338,504 Pstprx32.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Additional query words: kb2HR1 FIX
Keywords: kberrmsg kbbug kbfix kbqfe kbemail kbofficexppresp3fix kbhotfixserver KB820029
