Knowledge Base

XCCC: You Cannot Use OWA to View or Delete Delivery Receipts of Messages That You Send By Using Outlook 2000

Article ID: 819562

Article Last Modified on 2/20/2007

APPLIES TO

Microsoft Exchange 2000 Server Standard Edition
Microsoft Exchange 2000 Enterprise Server

SYMPTOMS

You may not be able to use Microsoft Outlook Web Access (OWA) to view or delete delivery receipts of messages that you send by using Microsoft Outlook 2000. You may experience the following symptoms:

When you try to view the delivery receipt by using OWA, you receive the following error message in your browser window:

The page cannot be found.

HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)
When you try to delete the delivery receipt by using OWA, you receive the following error message:

Some items could not be deleted. They were either moved or already deleted, or access was denied.

CAUSE

This problem may occur when the subject line of a message that you composed and sent by using Outlook 2000 contains only a space character. The subject line of the resulting delivery receipt contains the word "Delivered:" (without the quotation marks) followed by a space character. In this situation, the space character in the subject line of the delivery receipt is incorrectly processed by OWA.

RESOLUTION

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: MDB

Date         Time   Version      Size       File name      Platform
--------------------------------------------------------------------
02-May-2003  21:05  6.0.6461.0   3,915,776  Cdoex.dll      X86
02-May-2003  20:51  6.0.6461.0     827,392  Davex.dll
02-May-2003  19:16  6.0.6461.0     577,536  Dsaccess.dll
02-May-2003  21:02  6.0.6461.0     184,320  Dscmsg.dll     X86
02-May-2003  21:05  6.0.6461.0   3,575,808  Excdo.dll      X86
02-May-2003  19:16  6.0.6461.0     258,048  Exmime.dll
02-May-2003  20:51  6.0.6461.0   2,138,112  Exoledb.dll
02-May-2003  19:14  6.0.6461.0      81,920  Exosal.dll
02-May-2003  20:51  6.0.6461.0     307,200  Exprox.dll
02-May-2003  18:12  6.0.6461.0      49,152  Mdbevent.dll
02-May-2003  21:16  6.0.6461.0   2,285,568  Mdbmsg.dll     X86
02-May-2003  18:14  6.0.6461.0      32,768  Mdbrole.dll
02-May-2003  19:17  6.0.6461.0      24,576  Mdbtask.dll
02-May-2003  19:15  6.0.6461.0   4,648,960  Store.exe

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

WORKAROUND

To work around this problem, use Outlook to view and to delete the delivery receipts.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB819562

Microsoft KB Archive/819562

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