Article ID: 819538
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
SYMPTOMS
When you copy the sender's e-mail address from a received e-mail message, paste that e-mail address in the To, cc, or Bcc box of a new e-mail message, and then click Send, the e-mail message may be lost and not delivered to the recipient.
Note The e-mail message is retained in your Sent Items folder.
CAUSE
This problem may occurs if the following two conditions are true:
- You use a personal store file as your delivery location for your received e-mail messages.
-and-
- You send the e-mail message using Microsoft Exchange 2000 Server.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
----------------------------------------------------------------
01-May-2003 20:08 3,242,416 Outlookop.msp (Client Update)
01-May-2003 22:28 7,021,704 Outlookff.msp (Full File Update)
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:
Date Time Version Size File name
--------------------------------------------------------
20-Dec-2002 00:41 10.0.4817.0 109,128 Envelope.dll
09-Jan-2003 22:31 10.0.4907.0 346,696 Exsec32.dll
09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll
28-Feb-2003 01:56 10.0.5025.0 543,304 Outlcm.dll
14-Mar-2003 07:55 10.0.5112.0 100,936 Outlctl.dll
01-May-2003 02:31 10.0.5229.0 6,318,664 Outllib.dll
11-Oct-2002 22:14 10.0.4608.0 92,744 Outlmime.dll
01-May-2003 02:31 10.0.5229.0 47,688 Outlook.exe
22-Mar-2003 03:06 10.0.5119.0 121,416 Outlph.dll
25-Nov-2002 18:50 10.0.4721.0 47,688 Recall.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Additional query words: kb2HR1
Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB819538
