Article ID: 819535
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When you run a program to minimize a child window or to maximize a child window, and the parent window is immediately removed, you may receive the following stop error message:
Note The second parameter may vary, but it is near the address 0xa00a47ea.
CAUSE
This problem occurs because Window Manager in Win32k.sys does not properly cache a query of the parent window before it changes to NULL.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have installed Windows 2000 Service Pack 3 (SP3) to apply this hotfix.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 08-Dec-2003 23:41 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 08-Dec-2003 23:41 5.0.2195.6824 222,992 Gdi32.dll 08-Dec-2003 23:41 5.0.2195.6867 711,440 Kernel32.dll 08-Dec-2003 23:41 5.0.2195.6824 54,032 Mpr.dll 08-Dec-2003 23:41 5.0.2195.6876 334,096 Msgina.dll 08-Dec-2003 23:41 5.0.2195.6824 90,232 Rdpwd.sys 06-Nov-2003 22:29 5.0.2195.6870 5,847,552 Sp3res.dll 08-Dec-2003 23:41 5.0.2195.6880 380,176 User32.dll 08-Dec-2003 23:41 5.0.2195.6876 389,392 Userenv.dll 08-Dec-2003 23:25 5.0.2195.6880 1,629,200 Win32k.sys 11-Nov-2003 00:29 5.0.2195.6873 182,032 Winlogon.exe 08-Dec-2003 23:41 5.0.2195.6873 243,984 Winsrv.dll 08-Dec-2003 23:41 5.0.2195.6867 711,440 Kernel32.dll 08-Dec-2003 23:25 5.0.2195.6880 1,629,200 Win32k.sys 08-Dec-2003 23:41 5.0.2195.6873 243,984 Winsrv.dll 08-Dec-2003 23:50 11,858 Kb819535.cat
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New File Naming Schema for Microsoft Windows Software Update Packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB819535
