Article ID: 819253
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
SYMPTOMS
If you change the server connection account after you perform a site reset of a Microsoft Systems Management Server (SMS) 2.0 secondary site, the secondary site may not be able to communicate with the primary site. If you perform an additional site reset of the secondary site, you are not prompted to reset the server connection account. The Hman.log file in the SMS\Logs folder may have entries that are similar to the following:
The service account name has changed from domain\oldaccount to domain\newaccount. Re-generate the crypto exchange key. The service account password has changed. Install the SMS_SITE_COMPONENT_MANAGER under the new service account. Cannot install SMS_SITE_COMPONENT_MANAGER under the new service account and password, Win32 Error = 1072. STATMSG: ID=3308 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_HIERARCHY_MANAGER" SYS=servername SITE=sitecode PID=148 TID=1712 GMTDATE=Do Apr 17 10:55:57.765 2003 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 Re-install the SMS_SITE_COMPONENT_MANAGER under the old service account. Failed to re-install the SMS_SITE_COMPONENT_MANAGER under the old service account, you must run setup to reset the site. Sent the actual site control image to site sitecode. The service account name has changed from domain\oldaccount to domain\newaccount. Re-generate the crypto exchange key. The service account password has changed. Cannot deintall service SMS_SITE_COMPONENT_MANAGER, Win32 Error = 1060 STATMSG: ID=3308 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_HIERARCHY_MANAGER" SYS=servername SITE=sitecode PID=148 TID=1712 GMTDATE=Do Apr 17 10:55:59.000 2003 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 Wait for site control changes...
Note In this log file, the word "deintall" is a misspelling for the word "deinstall."
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server 2.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have SMS 2.0 Service Pack 5 installed to apply this hotfix.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------------ 25-Feb-2003 06:20 2.0.1493.5124 831,760 Baseutil.dll Alpha 25-Feb-2003 06:20 2.0.1493.5124 192,272 Hman.dll Alpha 25-Feb-2003 06:20 2.0.1493.5124 539,072 Baseutil.dll x86 25-Feb-2003 06:20 2.0.1493.5124 129,392 Hman.dll x86 23-Feb-2003 01:05 2.0.1493.5011 855,312 Preinst.exe x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbserver kbhman kbsms200presp5fix kbsyssettings kbsecurity kbfix kbqfe kbbug KB819253
