Article ID: 819103
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition, when used with:
- Microsoft Windows 2000 Standard Edition
SYMPTOMS
When you start Microsoft Outlook, the keyboard layout changes to a different language.
For example, when you set the default keyboard to German (Germany), and then you start Outlook, the keyboard layout on the Language toolbar changes to English (United States).
CAUSE
This problem occurs when you have the Arabic or Hebrew Multilingual User Interface (MUI) components installed.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
01-May-2003 22:28 7,021,704 Outlookff.msp (Full-File patch)
01-May-2003 20:08 3,242,416 Outlookop.msp (Client patch)
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Version Size File name
-------------------------------------------------------
2002-Dec-19 17:41 10.0.4817.0 109128 Envelope.dll
2003-Jan-09 15:31 10.0.4907.0 346696 Exsec32.dll
2002-Aug-08 20:22 10.0.4406.0 137800 Impmail.dll
2003-Feb-27 18:56 10.0.5025.0 543304 Outlcm.dll
2003-Mar-14 00:55 10.0.5112.0 100936 Outlctl.dll
2003-Apr-30 19:31 10.0.5229.0 6318664 Outllib.dll
2002-Oct-11 15:14 10.0.4608.0 92744 Outlmime.dll
2003-Apr-30 19:31 10.0.5229.0 47688 Outlook.exe
2003-Mar-21 20:06 10.0.5119.0 121416 Outlph.dll
2002-Nov-25 11:50 10.0.4721.0 47688 Recall.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
WORKAROUND
To work around this behavior, remove the Arabic or Hebrew MUI components. To do this, follow these steps:
- Quit all Microsoft Office programs.
- Click Start, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office XP Language Settings.
- On the Enabled Languages tab, click either Arabic or Hebrew in the Enabled Languages list, and then click Remove. Repeat this step to remove the other enabled language, if it is installed.
- When you receive a message that states that the language settings have been updated, click OK.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Keywords: kbqfe kbhotfixserver kbbug kbfix kbofficexppresp3fix KB819103
