Article ID: 819017
Article Last Modified on 6/16/2004
APPLIES TO
- Microsoft Windows XP Professional Edition
- Microsoft Windows XP Home Edition
SYMPTOMS
When you click Start and then click My Computer, or when you double-click My Computer on your Windows desktop, Windows may search (a flashlight may appear) for a long time (for example, 5 minutes) before files appear.
CAUSE
This problem may occur if you install or use any of the following:
- Windows Image Acquisition (WIA)
- HP ScanJet 4400C/4470C
- HP ScanJet 5400/5470C
- RCA DCM 215 DSL Modem
- Cable Modem (model unknown)
RESOLUTION
To resolve this problem, use one or more of the following procedures, appropriate to the software or hardware that you have that are listed in the "Symptoms" section of this article.
Windows Image Acquisition
Stop the WIA service. To do so, follow these steps:
- Click Start, and then click Control Panel.
- Double-click Administrative Tools.
- Double-click Component Services.
- Click Services.
- In the Services (Local) list, right-click Windows Image Acquisition (WIA), and then click Stop.
HP ScanJet 3400C
Unplug the HP ScanJet 3400C from the Universal Serial Bus (USB) port, and then restart Microsoft Windows XP.
HP ScanJet 5400/5470C
Unplug the HP ScanJet from the USB port, and then restart Microsoft Windows XP.
RCA DCM 215 DSL Modem
Unplug all other USB devices when you use this modem.
Cable modem (model unknown)
Unplug all other USB devices when you use your USB cable modem.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: Hewlett-Packard Hewlett Packard
Keywords: kbprb KB819017
