Article ID: 818826
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When you try to use a previously installed removable storage device (for example, a removable CD-ROM drive for a portable computer), the device does not work. When you view the properties for the problem device in Device Manager, you receive the following message:
CAUSE
This problem may occur when you:
- Install a new removable storage device (for example, a memory card, a PC Card storage device, or a USB storage device).
- Remove the previously-installed removable storage device from the computer.
- Reinsert the previously-installed removable storage device.
When this sequence of events occurs, Windows 2000 may not clean up a reference to the removed device. This prevents the device from being enumerated and configured correctly when it is reinserted.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Windows 2000 Service Pack 3
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Uniprocessor
Date Time Version Size File name -------------------------------------------------------------- 19-Jun-2003 13:44 5.00.2195.6741 711,440 Kernel32.dll 19-Jun-2003 13:44 5.00.2195.6741 483,600 Ntdll.dll 19-Jun-2003 13:44 5.00.2195.6758 1,628,784 Win32k.sys 19-Jun-2003 13:44 5.00.2195.6758 243,984 Winsrv.dll 18-Jun-2003 10:38 5.00.2195.6757 1,695,616 Ntkrnlpa.exe 18-Jun-2003 10:38 5.00.2195.6757 1,674,048 Ntoskrnl.exe
Multiprocessor
Date Time Version Size File name -------------------------------------------------------------- 19-Jun-2003 13:44 5.00.2195.6738 42,256 Basesrv.dll 17-Jan-2003 08:06 5.00.2195.6656 236,304 Cmd.exe 19-Jun-2003 13:44 5.00.2195.6758 222,992 Gdi32.dll 19-Jun-2003 13:44 5.00.2195.6741 711,440 Kernel32.dll 04-Feb-2003 12:15 5.00.2195.6661 29,264 Mountmgr.sys 19-Jun-2003 13:44 5.00.2195.6751 333,072 Msgina.dll 19-Jun-2003 13:44 5.00.2195.6741 483,600 Ntdll.dll 18-Jun-2003 10:38 5.00.2195.6757 1,696,448 Ntkrnlmp.exe 18-Jun-2003 10:38 5.00.2195.6757 1,716,416 Ntkrpamp.exe 07-Apr-2003 22:54 5.00.2195.6701 90,232 Rdpwd.sys 19-Jun-2003 13:44 5.00.2195.6758 380,176 User32.dll 19-Jun-2003 13:44 5.00.2195.6745 385,808 Userenv.dll 18-Jun-2003 11:36 5.00.2195.6758 1,628,784 Win32k.sys 29-May-2003 16:25 5.00.2195.6750 181,520 Winlogon.exe 19-Jun-2003 13:44 5.00.2195.6758 243,984 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB818826
