Article ID: 818250
Article Last Modified on 10/6/2005
APPLIES TO
- Microsoft Outlook 2002 Standard Edition, when used with:
- Microsoft Windows XP Professional
SYMPTOMS
When you add a phone number to a contact in Outlook 2002, the City/Area code is added to the Local number in the Check Phone Number dialog box and the City/Area code box is blank.
Note To view the Check Phone Number dialog box, open your contact in Outlook, and then click one of the Phone number buttons (for example, click Business).
CAUSE
This problem may occur if both the following conditions are true:
- You configure the Country/Region code in your Outlook Contact to Austria.
-and-
- You configure the Dialing Rules in Microsoft Windows XP for Austria.
Note To view Dialing Rules in Windows XP, click Start, click Control Panel, click Printers and Other Hardware, and then click Phone and Modem Options.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Client Update
The German (Austria) version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
------------------------------------------
02-May-2003 17:19 248,320 Olkintlop.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------
07-Mar-2003 01:26 10.0.5104.0 113,224 Emablt32.dll
14-Mar-2003 07:54 10.0.5112.0 199,240 Emsabp32.dll
28-Feb-2003 01:56 10.0.5025.0 580,168 Emsmdb32.dll
03-Apr-2003 07:13 10.0.5201.0 137,800 Emsui32.dll
01-May-2003 02:31 10.0.5229.0 842,312 Msmapi32.dll
13-Sep-2002 03:51 10.0.4510.0 510,536 Mspst32.dll
28-Feb-2003 01:56 10.0.5025.0 744,008 Outex.dll
01-May-2003 02:32 10.0.5229.0 2,071,112 Outllibr.dll
14-Feb-2003 20:29 10.0.5011.0 363,080 Pstprx32.dll
Full File Update
The German (Austria) version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------
02-May-2003 17:27 2,241,024 Olkintlff.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------
29-Apr-2002 18:42 10.0.4024.0 47,432 Bjablr32.dll
29-Apr-2002 18:42 10.0.4024.0 129,352 Contab32.dll
07-Mar-2003 01:26 10.0.5104.0 113,224 Emablt32.dll
14-Mar-2003 07:54 10.0.5112.0 199,240 Emsabp32.dll
28-Feb-2003 01:56 10.0.5025.0 580,168 Emsmdb32.dll
03-Apr-2003 07:13 10.0.5201.0 137,800 Emsui32.dll
01-May-2003 02:31 10.0.5229.0 842,312 Msmapi32.dll
13-Sep-2002 03:51 10.0.4510.0 510,536 Mspst32.dll
29-Apr-2002 18:49 10.0.4024.0 55,624 Olkfstub.dll
28-Feb-2003 01:56 10.0.5025.0 744,008 Outex.dll
01-May-2003 02:32 10.0.5229.0 2,071,112 Outllibr.dll
14-Feb-2003 20:29 10.0.5011.0 363,080 Pstprx32.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Additional query words: OFFQFE 8229
Keywords: kbbug kbfix kbofficexppresp3fix KB818250
