Article ID: 817878
Article Last Modified on 2/8/2007
APPLIES TO
- Microsoft Office Outlook 2003
- Microsoft Office Outlook 2003 with Business Contact Manager
SYMPTOMS
Consider the following scenario. You exit Microsoft Office Outlook 2003 while e-mail attachments are open that are from e-mail messages that are in a secure Outlook folder. Alternatively, Outlook unexpectedly closes.
In this scenario, the attachments remain in the "Outlook Secure Temporary File" folder. This occurs even if you close the attachments after you exit Outlook.
Additionally, if you open the attachment to the e-mail message from the Preview pane, you do not receive a prompt to save changes when you exit Outlook.
CAUSE
This problem occurs because Outlook 2003 cannot remove the temporary file or dispose of the secure temporary folder while the attachments are open.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
When you open file attachments that are considered safe, Outlook 2003 places these attachments in a subdirectory under the your Temporary Internet Files directory as an extra precaution. When Outlook 2003 first tries to use a temporary file, it examines the registry to determine whether the following value exists:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security
Value Name: OutlookSecureTempFolder
Data Type: REG_SZ
If the value exists, and if the value contains a valid path, Outlook 2003 uses that location for its temporary files. If the registry value does not exist, or it points to an invalid location, Outlook 2003 creates a new subdirectory under your Temporary Internet Files directory, and places the temporary file in the new subdirectory. The name of the new subdirectory is unknown, is randomly generated, and takes on the following form:
C:\Documents and Settings\username\Local Settings\Temporary Internet Files\OLKxxx
In this example, username is the user name that is used by the person who is currently logged on to the computer. xxx is a randomly generated sequence of letters and numbers.
Additional query words: OL11 OL2003
Keywords: kbattachments kbemail kbprivacy kbnofix kbbug KB817878
