Article ID: 817354
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 3
SYMPTOMS
On a heavily loaded server that is running Windows 2000 Service Pack 3 (SP3), the computer may stop responding and you may receive the following Stop error message:
CAUSE
This problem may occur if Explorer.exe stops responding (crashes) and the shell window is corrupted during a call to the xxxLoadDesktopWallpaper() function. When this problem occurs, the spwndShell attribute has a value of NULL, but the pwndShell attribute retains its previous value.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Microsoft Windows 2000 SP3 is required to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 11-Jun-2003 19:09 5.0.2195.6738 42,256 Basesrv.dll 17-Jan-2003 16:06 5.0.2195.6656 236,304 Cmd.exe 11-Jun-2003 19:09 5.0.2195.6660 233,232 Gdi32.dll 11-Jun-2003 19:09 5.0.2195.6741 711,440 Kernel32.dll 11-Jun-2003 19:09 5.0.2195.6751 333,072 Msgina.dll 08-Apr-2003 05:54 5.0.2195.6701 90,232 Rdpwd.sys 29-May-2003 23:22 5.0.2195.6748 4,576,256 Sp3res.dll 11-Jun-2003 19:09 5.0.2195.6688 403,216 User32.dll 11-Jun-2003 19:09 5.0.2195.6745 385,808 Userenv.dll 02-Jun-2003 21:26 5.0.2195.6751 1,628,816 Win32k.sys 29-May-2003 23:25 5.0.2195.6750 181,520 Winlogon.exe 11-Jun-2003 19:09 5.0.2195.6752 243,984 Winsrv.dll 11-Jun-2003 19:09 5.0.2195.6741 711,440 Kernel32.dll 11-Jun-2003 19:09 5.0.2195.6751 1,628,816 Win32k.sys 11-Jun-2003 19:09 5.0.2195.6752 243,984 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
Keywords: kbbug kbfix kbqfe kbwin2000presp5fix kbhotfixserver KB817354
