Article ID: 817185
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Office XP Standard Edition
SYMPTOMS
When you use a Microsoft Office toolbar in any of the Office programs for example, the Header and Footer toolbar in Microsoft Word, the toolbar may cause a non-refreshing rectangular area to appear on your computer screen.
CAUSE
This problem of the non-refreshing rectangular area is actually a portion of the screen which has been corrupted in memory. This problem appears most frequently when toolbars are undocked (floating) and when a large number of scrolling is completed in a document.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------
07-Feb-2003 21:08 6,676,852 Shared.msp (Client Update)
07-Feb-2003 22:17 7,331,708 Sharedff.msp (Full File Update)
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-----------------------------------------------------
07-Feb-2003 08:21 10.0.5004.0 9,935,432 Mso.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: hole Q320884 desktop gray grey box picture screen display 2002 rectangle box exit video
Keywords: kbqfe kbhotfixserver kbbug kbfix kbofficexppresp3fix KB817185
