Article ID: 815837
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Server
SYMPTOMS
Your computer may receive a Bugcheck error message similar to the following message:
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------ 30-Mar-2003 15:03 5.0.2195.6688 42,256 Basesrv.dll 14-Feb-2003 18:49 5.0.2195.6660 222,992 Gdi32.dll 30-Mar-2003 15:03 5.0.2195.6688 710,928 Kernel32.dll 04-Feb-2003 18:15 5.0.2195.6661 29,264 Mountmgr.sys 30-Mar-2003 15:03 5.0.2195.6669 333,072 Msgina.dll 30-Mar-2003 15:03 5.0.2195.6685 476,944 Ntdll.dll 28-Mar-2003 17:19 5.0.2195.6696 1,694,912 Ntkrnlmp.exe 28-Mar-2003 17:19 5.0.2195.6696 1,693,952 Ntkrnlpa.exe 28-Mar-2003 17:19 5.0.2195.6696 1,714,944 Ntkrpamp.exe 28-Mar-2003 17:19 5.0.2195.6696 1,672,448 Ntoskrnl.exe 21-Mar-2003 19:43 5.0.2195.6692 90,232 Rdpwd.sys 28-Mar-2003 18:50 5.0.2195.6680 3,988,992 Sp3res.dll 14-Mar-2003 17:48 5.3.16.5 6,656 Spmsg.dll 14-Mar-2003 17:51 5.3.16.5 89,088 Spuninst.exe 30-Mar-2003 15:03 5.0.2195.6688 380,176 User32.dll 30-Mar-2003 15:03 5.0.2195.6685 385,296 Userenv.dll 28-Mar-2003 17:17 5.0.2195.6696 1,628,688 Win32k.sys 11-Mar-2003 13:15 5.0.2195.6682 181,008 Winlogon.exe 14-Feb-2003 18:49 5.0.2195.6655 243,472 Winsrv.dll 30-Mar-2003 15:03 5.0.2195.6688 710,928 Uniproc\Kernel32.dll 30-Mar-2003 15:03 5.0.2195.6685 476,944 Uniproc\Ntdll.dll 30-Mar-2003 15:03 5.0.2195.6696 1,628,688 Uniproc\Win32k.sys 14-Feb-2003 18:49 5.0.2195.6655 243,472 Uniproc\Winsrv.dll 21-Mar-2003 19:43 5.0.2195.6692 90,200 56Bit\Rdpwd.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
Keywords: kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbwin2000presp4fix kbfix kbbug KB815837
