Article ID: 815620
Article Last Modified on 5/15/2006
APPLIES TO
- Microsoft Visio 2002 Professional Edition
- Microsoft Visio 2002 Standard Edition
- Microsoft Office XP Professional Service Pack 2 (SP-2)
- Microsoft Office XP Standard Service Pack 2 (SP-2)
SYMPTOMS
If you paste a Microsoft Visio 2002 shape that contains text and you print the document to a PCL printer, the text does not print.
CAUSE
This problem may occur after you install Microsoft Office XP Service Pack 2 (SP-2).
RESOLUTION
Service Pack information
This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Size File name
-------------------------------------------------------------
28-Feb-2003 19:32 3,943,876 Sharedop.msp (Client Fix)
28-Feb-2003 22:09 10,138,668 Sharedff.msp (Full File Fix)
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-----------------------------------------------------
28-Feb-2003 01:55 10.0.5025.0 9,935,432 Mso.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
WORKAROUND
To work around this problem, print to a non-PCL printer or print to a PostScript printer.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Microsoft Office XP Service Pack 3.
Additional query words: word winword
Keywords: kbbug kbfix kbprint kbqfe kbofficexppresp3fix kbhotfixserver KB815620
