Article ID: 815373
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
- Microsoft Systems Management Server 2.0 Service Pack 1
- Microsoft Systems Management Server 2.0 Service Pack 2
- Microsoft Systems Management Server 2.0 Service Pack 3
- Microsoft Systems Management Server 2.0 Service Pack 4
- Microsoft Systems Management Server 2.0 Service Pack 5
SYMPTOMS
If you configure a Systems Management Server (SMS) client to check for new programs at a particular interval that is different from the site-wide setting, the client performs the check every 60 minutes regardless of the client and site-wide intervals settings.
Note To set the client-specific interval, open the Advertised Programs Monitor tool in Control Panel, click System, click Options, and then specify the interval in the Check for new programs every box.
CAUSE
This problem occurs only if you have permitted clients to configure their own Advertised Programs Monitor settings. The Advertised Programs Monitor does not correctly use the client-specific polling interval.
RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
-------------------------------------------------------------------------
01-May-2002 19:55 2.0.92.9 391,923 Apasetup.exe X86
01-May-2002 17:55 2.0.1493.4163 182,096 Ccim32.dll X86
01-May-2002 19:55 2.0.92.9 1,324,791 Ccmcore.exe X86
01-May-2002 19:55 2.0.1493.4187 1,238,432 Clibase.dll X86
01-May-2002 19:55 2.0.1493.4187 3,409,631 Clicore.exe X86
01-May-2002 12:05 2.0.1493.4105 88,432 Clisvcl.exe X86
01-May-2002 19:55 2.0.1493.4187 8,512 Cliver.exe X86
01-May-2002 19:55 67 Compverbase.ini
01-May-2002 19:55 67 Compversmsapm32.ini
01-May-2002 19:55 67 Compverswdist.ini
01-May-2002 15:45 2.0.1493.4149 34,656 Cqmgr32.dll X86
01-May-2002 16:30 2.0.1493.4146 54,128 Odpsys32.exe X86
01-May-2002 16:30 2.0.1493.4146 60,784 Odpusr32.exe X86
01-May-2002 19:55 2.0.1493.4187 253,808 Smsapm32.exe X86
01-May-2002 19:55 2.0.1493.4187 118,208 Smsmon32.exe X86
01-May-2002 19:55 2.0.1493.4187 109,504 Smswiz32.exe X86
01-May-2002 19:55 2.0.92.9 640,740 Swdist32.exe X86
01-May-2002 19:55 2.0.92.9 638,993 Apasetup.exe Alpha
01-May-2002 17:55 2.0.1493.4163 295,184 Ccim32.dll Alpha
01-May-2002 19:55 2.0.92.9 1,926,769 Ccmcore.exe Alpha
01-May-2002 19:55 2.0.1493.4187 1,960,720 Clibase.dll Alpha
01-May-2002 19:55 2.0.1493.4187 4,453,326 Clicore.exe Alpha
01-May-2002 12:05 2.0.1493.4105 125,712 Clisvcl.exe Alpha
01-May-2002 19:55 2.0.1493.4187 13,584 Cliver.exe Alpha
01-May-2002 19:55 67 Compverbase.ini
01-May-2002 19:55 67 Compversmsapm32.ini
01-May-2002 19:55 67 Compverswdist.ini
01-May-2002 15:45 2.0.1493.4149 55,056 Cqmgr32.dll Alpha
01-May-2002 16:30 2.0.1493.4146 75,536 Odpsys32.exe Alpha
01-May-2002 16:30 2.0.1493.4146 83,216 Odpusr32.exe Alpha
01-May-2002 19:55 2.0.1493.4187 333,072 Smsapm32.exe Alpha
01-May-2002 19:55 2.0.1493.4187 175,888 Smsmon32.exe Alpha
01-May-2002 19:55 2.0.1493.4187 168,208 Smswiz32.exe Alpha
01-May-2002 19:55 2.0.92.9 694,789 Swdist32.exe Alpha
Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.
How to Install the Hotfix
Using the Hotfix Installer
Note This method is only for Intel-based computers.
- Create a folder in a location that is accessible to your SMS site servers.
- Copy the Sms2.0-kb815373-spx-x86-enu.exe update file (where x is the service pack version) and platform folders to the new folder. In the folder structure, the update file must be located one folder-level above the platform folders.
- From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative credentials.
- Quit the SMS Administrator console if it is running.
- Run Sms2.0-kb815373-spx-x86-enu.exe, and then follow the instructions in the wizard.
Manual Installation
- Create a folder in a location that is accessible to your SMS site servers.
- Copy the platform folders that contain the hotfix files to the folder you just created.
- From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative credentials.
- Quit the SMS Administrator console if it is running.
- Stop all SMS services.
- Replace the following files in the
SmsRootFolder\Bin\Platformfolder with the versions from the hotfix:- Ccim32.dll
- Clisvcl.exe
- Cqmgr32.dll
- Odpsys32.exe
- Odpusr32.exe
- Smsapm32.exe
- Replace the Swdist32.exe file in the
SmsRootFolder\Inboxes\Clicomp.src\SWDist\Platformfolder with the version from the hotfix. - Replace the Apasetup.exe file in the
SmsRootFolder\Inboxes\Clicomp.src\Smsapm32\Platformfolder with the version from the hotfix. - Replace the files Ccmcore.exe and Clicore.exe in the
SmsRootFolder\Inboxes\Clicomp.src\Base\Platformfolder with the versions from the hotfix. - Replace the Compver.ini file in the
SmsRootFolder\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file from the hotfix. Note that you must rename the Compverswdist.ini file as Compver.ini. - Replace the Compver.ini file in the
SmsRootFolder\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file from the hotfix. Note that you must rename the Compversmsapm32.ini file as Compver.ini. - Replace the Compver.ini file in the
SmsRootFolder\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file from the hotfix. Note that you must rename the Compverbase.ini file as Compver.ini. - Restart SMS Services.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
WORKAROUND
Do not permit clients to configure their own Advertised Programs Monitor polling interval. To prevent clients from configuring this setting in the SMS Administrator Console, follow these steps:
- Navigate to the following folder:
Site Database\Site Hierarchy\
SiteCode\Site Settings\Client Agents - Double-click Advertised Programs Client Agent, and then on the General tab, click to select the Client cannot change agent settings check box.
Advertised Programs Monitor now uses the site-wide polling interval.
MORE INFORMATION
If you permit clients to configure their own Advertised Programs Monitor polling interval, this hotfix will update the SMS client so that it correctly saves and uses each user's interval if set by the user. The setting is sent to Available Programs Manager (APM) at user logon. When a user logs on who has a longer interval than the site-wide setting, the setting will be sent to APM but not applied until the next Offer Data Provider (ODP) cycle. If a user has a shorter interval than the site-wide setting, this will trigger an immediate ODP cycle and the setting will be applied directly after the ODP cycle.
At user logoff, APM will revert to the site-wide polling interval. That interval can be configured through the Check for new programs every setting on the General tab. To locate this tab, see step 2 in the "Workaround" section of this article.
Note that when you install this fix, the load on Client Access Points (CAPs) may increase because the clients now start honoring their client-side polling intervals.
In Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium Edition (Me), the client-side polling interval setting is shared among all users unless Windows has been set up to use per-user profiles. To configure profiles in Windows 95, Windows 98, and Windows Me, click the User Profiles tab in the Passwords tool in Control Panel.
Although this article discusses the polling interval, it also makes sure that the other client settings available in the Advertised Programs Monitor Control Panel tool are correctly applied to each user.
Keywords: kbqfe kbhotfixserver kbsms200presp6fix kbfix kbbug KB815373
