Article ID: 815355
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Outlook 2002 Service Pack 2
SYMPTOMS
When you view a Calendar in the Day/Week/Month view or in the Day/Week/Month View With AutoPreview in Outlook 2002, the Free/Busy bar incorrectly displays Busy for the whole day.
CAUSE
This problem occurs when two events are scheduled for the same day in the Outlook 2002 Calendar. One is an all day event, and the other is a regular event that has a duration of 24 or more hours and a higher importance than the all day event.
Because the regular event has a higher importance than the all day event, the importance setting of the all day event is overridden and set to Busy.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
25-Nov-2002 09:50 10.0.4721.0 47,688 Recall.dll
08-Nov-2002 12:47 10.0.4705.0 121,416 Outlph.dll
06-Mar-2003 14:37 10.0.5104.0 40,960 Outlook.exe
11-Oct-2002 13:14 10.0.4608.0 92,744 Outlmime.dll
06-Mar-2003 16:26 10.0.5104.0 6,314,568 Outllib.dll
20-May-2002 20:27 10.0.4115.0 100,680 Outlctl.dll
27-Feb-2003 16:57 10.0.5025.0 543,304 Outlcm.dll
08-Aug-2002 18:22 10.0.4406.0 137,800 Impmail.dll
09-Jan-2003 13:31 10.0.4907.0 346,696 Exsec32.dll
19-Sep-2002 12:23 10.0.4517.0 105,032 Envelope.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB815355
