Article ID: 815225
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 1
SYMPTOMS
A user is logged on to a Terminal Services session that is hosted by a computer that is running Windows 2000 Server. The user does not have administrative credentials or other rights that specify the ability to shut down or restart the server. However, the user is able to restart the server.
CAUSE
The problem occurs when the Msgina.dll file is exclusively locked by another Terminal Services session. This causes the winlogon process in the second session to prompt for a server restart because the session did not successfully load the Msgina.dll file.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack 4 that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 03-March-2003 08:49 5.0.2195.6672 167,936 Sp3res.dll 03-March-2003 09:14 5.0.2195.6675 181,008 Winlogon.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbsecurity kbwin2ksp4fix kbhotfixserver KB815225
