Knowledge Base

"An item could not be deleted" error message when you delete an item in an Exchange 2000 Server public folder

Article ID: 814532

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Exchange 2000 Server Standard Edition

SYMPTOMS

When you try to delete an item that is in a Microsoft Exchange 2000 Server public folder, you receive the following error message:

An item could not be deleted. You do not have sufficient permission to perform this operation on this object. See the folder contact or your System Administrator.

CAUSE

This problem may occur in the following scenario:

User 1 has a disabled Active Directory Connector user account that is associated to an external Microsoft Windows NT 4 user account in Exchange 2000 Server.
An administrator creates a public folder that is named Folder A on an Exchange 2000 computer and then grants author permissions to User 1 for Folder A.
User 1 posts a new item in Folder A.
The Active Directory Connector user account for User 1 is enabled and the associated external Windows NT user account is disabled.
The sIDHistory value is added and the msExchMasterAccountSID attribute is removed. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

316047 XADM: Addressing Problems That Are Created When You Enable ADC-Generated Accounts
User 1 cannot delete the item that was posted in step 3.

RESOLUTION

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

File Information

Component: STORE

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
04-Jun-2003  00:46  6.0.6472.0      3,915,776  Cdoex.dll        
04-Jun-2003  00:40  6.0.6472.0        827,392  Davex.dll        
04-Jun-2003  00:38  6.0.6472.0        577,536  Dsaccess.dll     
03-Jun-2003  23:47  6.0.6472.0        184,320  Dscmsg.dll       
04-Jun-2003  00:46  6.0.6472.0      3,575,808  Excdo.dll        
04-Jun-2003  00:38  6.0.6472.0        258,048  Exmime.dll       
04-Jun-2003  00:40  6.0.6472.0      2,138,112  Exoledb.dll      
04-Jun-2003  00:36  6.0.6472.0         81,920  Exosal.dll       
04-Jun-2003  00:40  6.0.6472.0        307,200  Exprox.dll       
03-Jun-2003  23:39  6.0.6472.0         49,152  Mdbevent.dll     
04-Jun-2003  00:08  6.0.6472.0      2,285,568  Mdbmsg.dll       
03-Jun-2003  23:41  6.0.6472.0         32,768  Mdbrole.dll      
04-Jun-2003  00:38  6.0.6472.0         24,576  Mdbtask.dll      
04-Jun-2003  00:37  6.0.6472.0      4,648,960  Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4septbarFix item delete public folder xadm XADM

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB814532

Microsoft KB Archive/814532

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