Article ID: 814105
Article Last Modified on 12/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
SYMPTOMS
When you send an e-mail message in .rtf format or .doc format from Microsoft Exchange Server 5.5 to IBM Lotus Notes, the message is delivered. However, when the recipient replies to the message, the formatting is lost, including word wrap. Additionally, the header information is added to the body of the message. For example, the following header information is included in the body of the message:
User1 DateTime To: User2 cc: User3 Subject: Subject information
This problem becomes worse as additional replies are sent. This problem appears both when you view e-mail messages and when you print copies of the e-mail messages.
CAUSE
This problem occurs because Lotus Notes sets page margins to zero. This behavior causes the formatting problems with the table size, the margins, and the tab formatting in the messages.
The RESIZECOLUMN=1 parameter in the [LME-NOTES] section of the Exchconn.ini file resizes table columns, but the RESIZECOLUMN=1 parameter does not resize the tab formatting and the indentation formatting in each of the cells. As a result, more word wrapping in the cell may occur.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To install this hotfix, you must have Exchange Server 5.5 Service Pack 4 (SP4). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
Restart Requirement
You must restart the Exchange Notes Connector after you apply this hotfix.
Hotfix Replacement Information
This hotfix is replaced by 816541.
File Information
Component: Exchange Notes Connector
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
17-Mar-2003 21:26 5.5.2657.32 208,144 Ctreestd.dll
17-Mar-2003 21:28 5.5.2657.32 44,816 Dispatch.exe
17-Mar-2003 21:30 5.5.2657.32 106,256 Dxagwise.dll
17-Mar-2003 21:28 5.5.2657.32 59,152 Dxamex.dll
17-Mar-2003 21:28 5.5.2657.32 72,464 Dxanotes.dll
17-Mar-2003 21:40 5.5.2657.32 49,936 Dxasnads.dll
01-Oct-2002 22:57 2,930,240 Eab.dxa
17-Mar-2003 21:28 5.5.2657.32 285,456 Exconmsg.dll
17-Mar-2003 21:30 5.5.2657.32 42,256 Gw2mex.exe
17-Mar-2003 21:30 5.5.2657.32 125,200 Gwhc.dll
18-Mar-2003 00:20 5.5.2657.32 400,144 Gwrouter.exe
17-Mar-2003 21:27 5.5.2657.32 178,448 Lscms.dll
17-Mar-2003 21:36 5.5.2657.32 19,216 Lsdiajcl.exe
17-Mar-2003 21:37 5.5.2657.32 68,880 Lsdiamex.exe
17-Mar-2003 21:36 5.5.2657.32 57,616 Lsdiavm.exe
17-Mar-2003 21:28 5.5.2657.32 31,504 Lsdxa.exe
17-Mar-2003 21:27 5.5.2657.32 22,800 Lsldew.dll
17-Mar-2003 21:37 5.5.2657.32 72,464 Lsmexdia.exe
17-Mar-2003 21:27 5.5.2657.32 153,360 Lsmexhc.dll
17-Mar-2003 21:27 5.5.2657.32 281,360 Lsmexif.dll
17-Mar-2003 21:29 5.5.2657.32 14,608 Lsmexin.exe
17-Mar-2003 21:29 5.5.2657.32 37,648 Lsmexnts.exe
17-Mar-2003 21:27 5.5.2657.32 213,264 Lsntshc.dll
17-Mar-2003 21:30 5.5.2657.32 48,912 Lsntsmex.exe
17-Mar-2003 21:34 5.5.2657.32 96,528 Lsqview.dll
17-Mar-2003 21:37 5.5.2657.32 22,800 Lsvmdia.exe
17-Mar-2003 21:35 5.5.2657.32 140,048 Lsvmhc.dll
17-Mar-2003 21:30 5.5.2657.32 52,496 Lsxfm.dll
17-Mar-2003 21:30 5.5.2657.32 34,064 Mex2gw.exe
18-Mar-2003 00:46 5.5.2657.32 72,976 Mlmignts.dll
17-Mar-2003 21:29 5.5.2657.32 15,120 Ntsperf.dll
17-Mar-2003 21:26 5.5.2657.32 16,656 Ntspxgen.dll
01-Oct-2002 22:57 2,928,160 Psab.dxa
STATUS
Microsoft has confirmed this is initially a problem in Lotus Notes.
MORE INFORMATION
After you install this hotfix, you must add a new entry in the Exchsrvr\Connect\Exchconn\Exchconn.ini file. To do so, follow these steps:
- Stop the Exchange Notes Connector.
- Start Notepad, open the Exchconn.ini file, and then locate the [LME-NOTES] section.
- Add the following entry in the [LME-NOTES] section of the Exchconn.ini file:
FIRSTCOLUMNREDUCTION=
value from 0 to 100The first column of the table is automatically resized by the percentage value that you set in the FIRSTCOLUMNREDUCTION entry in the [LME-NOTES] section. For example, if the entry in the Exchconn.ini file is FIRSTCOLUMNREDUCTION=50, the first column of the table is reduced by 50 percent.
After you add the FIRSTCOLUMNREDUCTION entry, the margins are set correctly. Additionally, after you add this entry, all tab formatting and indentation formatting is automatically removed in the tables that were resized.
- After you have made the changes, save the Exchconn.ini file, and then restart the Exchange Notes Connector.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
817903 XADM: New Naming Schema for Exchange Server Hotfix Packages
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbhotfixserver kbqfe kbexchange550presp5fix kbqfe kbfix kbbug KB814105
