Article ID: 813950
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
SYMPTOMS
When you use the Performance Monitor snap-in (Perfmon.msc) to create a binary (.blg) PerfMon log that shows multiple instances of a particular process, only the first instance can subsequently be displayed on the chart.
CAUSE
Performance Monitor recognizes only the first instance of a process in a log as valid. All other instances are recognized as containing no data.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
30-Jan-2003 08:53:38 5.00.2195.6660 151,824 Pdh.dll
WORKAROUND
To work around this issue, use one of the following methods.
Method 1: Create Separate Log Files for Each Instance
- On the View menu, click Log.
- On the Edit menu, click Add To Log.
- In the Add To Log dialog box, type the name of the computer that you want to monitor in the Computer box. For example, type \\computername.
- Add the counters that you want for the first instance of the process that you want to track.
- Save the log file.
- Start the log.
Repeat these steps for each instance of the process that you want to track.
Method 2: Log All Instances
When you create the log, select All instances instead of selecting individual process counters.
Method 3: Save Log File in CSV Format
When you create the log file, the default format for the file is Binary. Instead, use the Text File (Comma delimited) option. This option creates a log file in the Comma Separated Value (.csv) format.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbsysadmin kbwin2ksp4fix kbhotfixserver KB813950
