Article ID: 813949
Article Last Modified on 10/11/2005
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
SYMPTOMS
In Outlook 2002, your message header may reappear after you delete an e-mail message. This may occur under the following scenario:
- You are offline and you are using Remote Mail.
- You download two or more e-mail messages to your Inbox..
- You delete one of those e-mail messages in your Inbox.
CAUSE
This issue may occur if you work offline and use Remote Mail to decide which e-mail messages that you want to download. After you have synchronized with the Exchange Server computer, the header of the deleted message is no longer downloaded.
The issue does not occur if you delete all the messages in your Inbox.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------
01-Mar-2003 02:52 3,136,608 Outlookop.msp (client patch)
01-Mar-2003 06:15 6,987,136 Outlookff.msp (full file patch)
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following tables.
Outlookop.msp (Client Patch)
Date Time Version Size File name
---------------------------------------------------------
19-Sep-2002 16:23 10.0.4517.0 105,032 Envelope.dll
09-Jan-2003 17:31 10.0.4907.0 346,696 Exsec32.dll
08-Aug-2002 22:22 10.0.4406.0 137,800 Impmail.dll
27-Feb-2003 20:56 10.0.5025.0 543,304 Outlcm.dll
20-Feb-2003 20:20 10.0.5018.0 6,314,568 Outllib.dll
11-Oct-2002 17:14 10.0.4608.0 92,744 Outlmime.dll
27-Feb-2003 20:57 10.0.5025.0 47,688 Outlook.exe
08-Nov-2002 16:47 10.0.4705.0 121,416 Outlph.dll
25-Nov-2002 13:50 10.0.4721.0 47,688 Recall.dll
Outlookff.msp (Full File Patch)
Date Time Version Size File name
--------------------------------------------------------
19-Sep-2002 16:23 10.0.4517.0 105,032 Envelope.dll
09-Jan-2003 17:31 10.0.4907.0 346,696 Exsec32.dll
08-Aug-2002 22:22 10.0.4406.0 137,800 Impmail.dll
27-Feb-2003 20:56 10.0.5025.0 543,304 Outlcm.dll
20-May-2002 23:27 10.0.4115.0 100,680 Outlctl.dll
20-Feb-2003 20:20 10.0.5018.0 6,314,568 Outllib.dll
11-Oct-2002 17:14 10.0.4608.0 92,744 Outlmime.dll
27-Feb-2003 20:57 10.0.5025.0 47,688 Outlook.exe
08-Nov-2002 16:47 10.0.4705.0 121,416 Outlph.dll
25-Nov-2002 13:50 10.0.4721.0 47,688 Recall.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
MORE INFORMATION
To use Remote Mail, you must set up your computer to connect with your e-mail server. Then, connect and download the message headers in your Inbox to decide which messages that you want to download. Mark the message headers to download, copy, or delete messages. Then, reconnect and download the messages.
For more information about Remote Mail, click Microsoft Outlook Help on the Help menu, type remote mail in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
Keywords: kbbug kbfix kbqfe kbhotfixserver KB813949
