Article ID: 813816
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Word 2002 Standard Edition
SYMPTOMS
When you delete the text in a header of a Microsoft Word 2002 document, the paragraph mark in the header may not be deleted.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ---------------------------------------------------------- 24-Mar-2003 07:54 3,002,028 Winwordop.msp (Client) 24-Mar-2003 09:20 8,294,604 Winwordff.msp (Full File)
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name -------------------------------------------------------- 22-Mar-2003 03:06 10.0.5119.0 10,603,080 Winword.exe
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
After you apply this fix, Word will behave as follows when you delete the text in the header section of a document:
- When the header is the first header section, a paragraph mark will not be left in the header of the document.
- When the header is not the first header section and Same as Previous is selected, a paragraph mark will not be left in the header of the document.
- When the header is not the first header section and Same as Previous is not selected, a paragraph mark will be left in the header of the document.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Keywords: kbbug kbfix kbqfe kbenv kbhotfixserver KB813816
