Knowledge Base

OL2002: The "Duplicate Contact Detected" Dialog Box Is Not Displayed When You Save a Contact That Already Exists to the Contacts Folder

Article ID: 813565

Article Last Modified on 4/7/2006

APPLIES TO

Microsoft Outlook 2002 Standard Edition

SYMPTOMS

When you copy a contact to the Contacts folder, Outlook 2002 may not detect that a contact with the same name already exists in the Contacts folder. A Duplicate Contact Detected dialog box that prompts you to either add the contact or update the new information from the contact to the existing contact is not displayed. As a result of this, the Contacts folder contains more than one copy of a contact with the same name.

CAUSE

This problem may occur if the following conditions are true:

The contact that you are trying to copy to the Contact folder is in the form of a vCard (.vcf) file.
To save the vCard to the Contacts folder, you open the contact, click Copy to Folder on the File menu, click Contacts in the Copy Item to dialog box, and then click OK.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this fix has the following file attributes or later that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name
   --------------------------------------------
   28-Mar-2003  17:53  6,987,304  Outlookff.msp
   28-Mar-2003  15:37  3,240,196  Outlookop.msp

After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table.

   Date         Time   Version      Size       File name
   --------------------------------------------------------
   19-Sep-2002  15:23  10.0.4517.0    105,032  Envelope.dll
   09-Jan-2003  16:31  10.0.4907.0    346,696  Exsec32.dll
   08-Aug-2002  21:22  10.0.4406.0    137,800  Impmail.dll
   27-Feb-2003  19:56  10.0.5025.0    543,304  Outlcm.dll
   14-Mar-2003  01:55  10.0.5112.0    100,936  Outlctl.dll
   27-Mar-2003  20:13  10.0.5125.0  6,318,664  Outllib.dll
   11-Oct-2002  16:14  10.0.4608.0     92,744  Outlmime.dll
   27-Mar-2003  20:13  10.0.5125.0     47,688  Outlook.exe
   21-Mar-2003  21:06  10.0.5119.0    121,416  Outlph.dll
   25-Nov-2002  12:50  10.0.4721.0     47,688  Recall.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

MORE INFORMATION

After you apply the hotfix, you may receive the following warning message:

Microsoft Outlook
The text or attachments in the current contact's message body will not be copied to the existing contact. If you wish to keep the new message body information, select Cancel and make a copy of it. If you don't need the new information, select OK.

You receive the warning message if you do either of the following:

On the File menu, you click Move to Folder, and then click Update new information from this contact to the existing one.
On the File menu, you click Copy to Folder, and then click Update new information from this contact to the existing one.

You receive the warning message whether or not you modify the contact's message body.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2HR1

Keywords: kbbug kbfix kbqfe kbenv kbprb kbofficexppresp3fix kbhotfixserver KB813565

Microsoft KB Archive/813565

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