Article ID: 813506
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
SYMPTOMS
When you try to open an appointment in your Outlook Calendar, you may receive the following error message and the appointment does not open:
CAUSE
This problem occurs if the Busy Status of your appointment has been set to an invalid value.
Valid values for the Busy Status are 0 (Free), 1 (Tentative), 2 (Busy), or 3 (Out of Office). Any other value causes the error message described in the "Symptoms" section of this article.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
Step 1: Install the Fix
After you obtain the fix from Microsoft Product Support Services, install this fix appropriate to your situation. The English version of these fixes will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Client Fix
Date Time Size File name
------------------------------------------------
24-Jan-2003 14:48:29 2,393,096 Outlook.msp
Full File Fix
Date Time Size File name
--------------------------------------------------
24-Jan-2003 16:17:02 5,208,592 Outloolff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:
Date Time Version Size File name --------------------------------------------------------------- 08-Aug-2002 19:22:19 10.0.4406.0 137,800 Impmail.dll 19-Sep-2002 13:23:05 10.0.4517.0 105,032 Envelope.dll 11-Oct-2002 14:14:24 10.0.4608.0 92,744 Outlmime.dll 08-Nov-2002 13:47:31 10.0.4705.0 121,416 Outlph.dll 25-Nov-2002 10:50:20 10.0.4721.0 47,688 Recall.dll 09-Jan-2003 14:31:38 10.0.4907.0 346,696 Exsec32.dll 23-Jan-2003 17:04:52 10.0.4921.0 543,304 OutlCM.dll 23-Jan-2003 17:04:55 10.0.4921.0 6,314,568 Outllib.dll 23-Jan-2003 17:04:58 10.0.4921.0 47,688 Outlook.exe
Step 2: After You Install the Fix
After you have installed the fix, the Calendar Free-Busy time may show as a black bar in Daily view. The black bar is an indication that the particular item is damaged and that Outlook has changed the status to Tentative.
To correct this problem, you must open the item, edit the status, and then save the appointment. After you complete this step, the status color will be set correctly.
Note Microsoft highly recommends that you restart Outlook with the /cleanfreebusy switch to update the Free/Busy information. To do this, quit Outlook, click Start, and then click Run. In the Open box, type Outlook /cleanfreebusy, and then click OK.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Additional query words: kb2HR1
Keywords: kberrmsg kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB813506
