Article ID: 812812
Article Last Modified on 12/1/2007
APPLIES TO
- Microsoft Windows XP Professional x64 Edition
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Server
SYMPTOMS
When you distribute a Microsoft Windows 2000 or Windows XP-based image on which Windows Media Player (WMP) 9 has been installed, by using the Sysprep utility, you are not prompted to obtain a license for WMP 9 when you next play content that is protected by the digital rights management (DRM) feature.
You expect to be prompted to obtain a license before being able to play content that is protected by DRM. This symptom may occur if the following conditions exist:
- You use WMP 9 to play content protected by DRM.
- You prepare the operating system image by using Sysprep.
- You set up the imaged operating system, and then play DRM content by using WMP 9.
When you run Sysprep after having obtained a license for DRM-protected WMP 9 content, the licensing is not removed from the operating system image.
RESOLUTION
Windows 2000
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 16-Jan-2003 21:30 5.0.2195.6656 165,136 Riprep.exe 16-Jan-2003 21:29 5.0.2195.6656 74,000 Sysprep.exe
Windows XP
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------- 10-Feb-2003 16:14 5.1.2600.1168 154,624 Riprep.exe i386 10-Feb-2003 16:12 5.1.2600.1168 113,152 Sysprep.exe i386 Date Time Version Size File name ------------------------------------------------------------- 10-Feb-2003 16:14 5.1.2600.1168 287,744 Riprep.exe IA64 10-Feb-2003 16:12 5.1.2600.1168 274,432 Sysprep.exe IA64
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Windows 2000
This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
Digital Rights Management (DRM) is a set of technologies that content owners can use to protect their copyrights and stay in contact with their customers. In most instances, DRM is a system that encrypts digital media content and limits access to only those people who have acquired a proper license to play the content. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbsetup kbenv kbqfe kbwin2000presp4fix kbfix kbbug kbprb KB812812
