Knowledge Base

XADM: The Exchange Information Store Service Takes a Long Time to Start; or Users Cannot Log On to the Server, and Events 1014 and 1011 Are Logged in the Application Event Log

Article ID: 812704

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Exchange 2000 Server Standard Edition
Microsoft Exchange 2000 Enterprise Server

SYMPTOMS

You may experience the following symptoms in Microsoft Exchange 2000 Server:

The Exchange Information Store service (Store.exe) may take a longer time than expected to start. For example, the service may take up to several hours to start.

-or-
Users cannot log on to the server, and the following events are logged in the application event log:
- Event ID: 1014
  Source: POP3SVC
  Category: General
  Description:
  An error occurred calling into the Microsoft Exchange Information Store service: the call to EcCreateOtherSess failed with error 0x3f0.
- Event ID: 1011
  Source: POP3SVC
  Category: Authentication
  Description:
  Authentication attempt from IPAddress to EmailAddress has failed with error 0x3f0.
  
  Also, entries that are similar to the following are logged in the Store.log file:
  
  TID e38 TIME Time TAG 3: Error ecServerOOM (1008) in EcGetSess
  TID e38 TIME Time TAG 3: Error ecServerOOM (1008) in EcCreateOtherSess

CAUSE

This problem occurs because for each registered sink, one session object and one logon object are created in Exchange 2000 Server. If the information store contains a large number of mailboxes, the Information Store service may take a longer time to start, or it may run out of sessions. The information store can contain a maximum of 65,536 session objects.

If the information store contains a large number of sessions (for example, if it contains 50,000 sessions) the Information Store service may take a longer time than expected to start. If more than 65,536 sinks are registered, the maximum number of sessions is used. As a result, users cannot log on to the server, and other operations that require information store sessions cannot complete successfully.

RESOLUTION

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: MDB

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version        Size    File name
------------------------------------------------------
12-Feb-2003  20:44  6.0.6418.0  3,915,776  Cdoex.dll 
12-Feb-2003  20:36  6.0.6418.0    827,392  Davex.dll
12-Feb-2003  20:44  6.0.6418.0  3,567,616  Excdo.dll
12-Feb-2003  20:31  6.0.6418.0    258,048  Exmime.dll
12-Feb-2003  20:36  6.0.6418.0  2,129,920  Exoledb.dll
12-Feb-2003  20:27  6.0.6418.0     81,920  Exosal.dll
12-Feb-2003  20:36  6.0.6418.0    303,104  Exprox.dll
12-Feb-2003  20:10  6.0.6418.0  2,273,280  Mdbmsg.dll
12-Feb-2003  19:36  6.0.6418.0     32,768  Mdbrole.dll
12-Feb-2003  20:29  6.0.6418.0  4,620,288  Store.exe

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB812704

Microsoft KB Archive/812704

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