Article ID: 812507
Article Last Modified on 10/6/2005
APPLIES TO
- Microsoft Word 2002 Service Pack 2
This article discusses a problem that can have the following error signature: App Name App Version Module Name Module Version Offset ----------------------------------------------------------------------- Winword.exe 10.0.4524.0 Msgrnl32.dll 7.0.0.3 0000590f
SYMPTOMS
When you open a Dutch Word document that contains the text "1 ten uwe laste" or when you type the text "1 ten uwe laste", Word may stop responding, and you may receive the following error message:
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP Service Pack 3 that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
4-Oct-2002 11:36:00 7.0.0.5 577,536 Msgrnl32.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
WORKAROUND
To temporarily work around this problem, turn off the Check spelling as you type option. To do this, follow these steps:
- On the Tools menu, click Options.
- On the Spelling & Grammar tab, click to clear the Check spelling as you type check box.
- Click OK to close the Options dialog box.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: kb2hr1
Keywords: kbbug kbfix kbprb kbofficexppresp3fix KB812507
