Article ID: 811970
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Commerce Server 2002 Service Pack 1
SYMPTOMS
When you query on a word in a virtual catalog, the query returns no results. When you query on the same word in the base catalog, the query returns hits.
CAUSE
There are many factors that might cause your query to fail. For your query to work as expected, the following must be true:
- The virtual catalog was rebuilt after you added inclusion rules.
- The set of supported languages for the virtual catalog is a subset of the set of supported languages for the base catalog.
- The default language for the virtual catalog and for the base catalog must be the same.
- In the Commerce Server Business Desk (BizDesk) Catalog Editor, Up-to-date must appear in the status column.
If your virtual catalog query still does not return results, apply the hotfix, and then follow the steps in the "More Information" section.
RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ------------------------------------------------------ 02-Jan-2003 18:28 602,697 Catalogcreate.sql 20-Dec-2002 02:43 7,081 Applypricerulestodesc.sql
NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
To correct this problem, follow these steps:
- Make a backup copy of your catalog.
- Install Microsoft Commerce Server 2002 SP1.
- Start Microsoft SQL Query Analyzer.
- On the File menu, click Open, and then locate the SP1 folder in your Commerce Server installation.
- Click the CatalogSP1Migration.sql file.
- In the right pane, press CTRL+A to select all.
- Press CTRL+E to run the script.
- On the File menu, click Open, and then locate the hotfix folder.
- Click the ApplyPriceRulesToDesc.sql file.
- In the right pane, press CTRL+A to select all.
- Press CTRL+E to run the script.
- Click Start, and then click Run.
- In the Open text box, type iisreset, and then click OK to reset your site.
Additional query words: BizDesk
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug KB811970
