Article ID: 811935
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Excel 2000 Standard Edition
SYMPTOMS
When you open a Microsoft Excel workbook in Microsoft Internet Explorer and move back to a Web page, if you then open a workbook in Microsoft Excel 2000 (in Microsoft Windows Explorer, double-click the Excel workbook), the worksheet window may not appear.
The following are examples:
- You open an Excel workbook in the same window ("in-place") in Internet Explorer. For example, you drag an Excel workbook to Internet Explorer.
- You click Back to return to the previous window (Web page) in Internet Explorer.
- You double-click an Excel workbook in Windows Explorer and open the workbook in Excel, and then close the workbook.
- You double-click the same workbook a second time (from step 3) and open the work book again in Excel.
CAUSE
This problem may occur if the Excel.exe process does not close when you move back to a Web page in Internet Explorer.
Note To check the processes that are running on your computer, press CTRL+ALT+DEL, and then view the Processes tab of Task Manager.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------
28-Jan-2003 12:09:07 4,315,224 Excel_Admin.msp
28-Jan-2003 11:41:21 1,697,000 Excel.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------
24-Jan-2003 13:50:31 9.0.0.7323 7,163,949 Excel.exe
This hotfix is a post-Office 2000 Service Pack 3 (SP-3) hotfix. To install the hotfix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0
WORKAROUND
To work around this problem, do one of the following before you open other workbooks in Excel:
- Quit Internet Explorer before you open other workbooks in Excel.
- Use Task Manager to end the Excel.exe process. Do so when you visit a different Web site after you download and open a workbook in Internet Explorer. To end the Excel.exe process, follow these steps:
- Press CTRL+ALT+DELETE to open Task Manager.
- On the Processes tab, click Excel.exe, and then click End Process.
- Click Yes when you are prompted to confirm that you want to end the process.
- Quit Task Manager.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbbug kbqfe kboffice2000presp3fix kbhotfixserver KB811935
