Knowledge Base

XADM: Store Process Ends Silently

Article ID: 811853

Article Last Modified on 2/21/2007

APPLIES TO

Microsoft Exchange 2000 Server Standard Edition

SYMPTOMS

The store process may end silently without generating a User.dmp file or a Drwtsn32.log file. When the store process restarts and a database is mounted, the store process may end silently again.

If you attach a debugger to the store process, you receive the following information when a first chance C0000005 exception occurs :

Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=1a16e212 ebx=1a16e212 ecx=0685b884 edx=4e4f463c esi=7d8b847e edi=7fff0014
eip=004b5c99 esp=3ff7f3dc ebp=3ff7f3f8 iopl=0 nv up ei pl nz na po cy
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000207
store!OUTPOP::ScWriteString+1e8: 004b5c99 f3a5 rep movsd ds:7d8b847e=???????? es:7fff0014=00000000
>kv
ChildEBP RetAddr Args to Child
3ff7f3f8 3b707362 4e4f463c 49532054 323d455a store!OUTPOP::ScWriteString+0x1e8
WARNING: Frame IP not in any known module. Following frames may be wrong.
6e263e42 00000000 00000000 00000000 00000000 0x3b707362

RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: Store

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

      Date         Time    Version      Size       File name
   -------------------------------------------------------
   24-Dec-2002  00:03   6.0.6389.0  4,48MB  Store.exe
   24-Dec-2002  00:18   6.0.6389.0  3,82MB  Cdoex.dll
   24-Dec-2002  00:18   6.0.6389.0  3,48MB  Excdo.dll
   24-Dec-2002  00:04   6.0.6389.0   252KB  Exmime.dll
   24-Dec-2002  00:08   6.0.6389.0  1,65MB  Exoledb.dll
   23-Dec-2002  23:26   6.0.6389.0  2,20MB  Mdbmsg.dll
   23-Dec-2002  23:00   6.0.6389.0    32KB  Mdbrole.dll

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4marchbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB811853

Microsoft KB Archive/811853

Contents