Knowledge Base

STOP 0x7B error after you remove or reinstall Roxio Easy CD Creator 5 Platinum Edition

Article ID: 811408

Article Last Modified on 3/9/2005

APPLIES TO

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you restart your computer after you remove Roxio Easy CD Creator 5 Platinum Edition, you may receive a STOP error message on a blue screen that is similar to the following:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

- - STOP: 0x0000007B (0xF9E62640, 0xC0000034, 0x00000000, 0x00000000)

CAUSE

This issue may occur if the Prtseqrd.sys UpperFilter driver registry entry is not removed when you remove Easy CD Creator 5 Platinum Edition. This registry entry is added by Easy CD Creator 5 Platinum Edition Setup.

When you remove the program, the Prtseqrd.sys driver file is removed, but in some cases the UpperFilter entry remains in the registry, and this condition generates the STOP error message when you start Windows.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this issue, use the following methods one at a time, and then test to determine whether the issue is resolved after you complete the steps. If the issue is resolved, do not complete the remaining methods. If the issue is not resolved, go to the next method.

Method 1: Edit the registry and use a backup registry system hive

Start the computer by using the Windows XP CD-ROM, press R to repair a Windows installation, log on to your Windows installation, and then type the administrator password.
Type the following commands, and press ENTER after each command:

cd\windows\system32\config
ren system system.old
ren software software.old
ren SAM SAM.old
ren security security.old
ren default default.old
copy drive on which Windows is installed:\windows\repair\system
copy drive on which Windows is installed:\windows\repair\software
copy drive on which Windows is installed:\windows\repair\SAM
copy drive on which Windows is installed:\windows\repair\security
copy drive on which Windows is installed:\windows\repair\default

You receive a "1 file(s) copied" message after each copy command.
Type exit, press ENTER, and then restart Windows.
Log on to Windows as Administrator.

Note The computer screen resolution and color depth may be set to a very low level and may not appear as you expect.
Click Start, click Run, type regedit in the Open box, and then click OK.
Click the HKEY_LOCAL_MACHINE registry key, and then click Load Hive on the File menu.
Open the C:\Windows\System32\Config folder, click System.old, and then click Open.
In the Key Name box, type test, and then click OK.

The original System hive is loaded under the current HKEY_LOCAL_MACHINE hive as "test".
Click the following registry key:

HKEY_LOCAL_MACHINE\test\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane of Registry Editor, click LowerFilters, and then click Delete on the Edit menu. Click Yes to confirm the deletion.
In the right pane of Registry Editor, click UpperFilters, and then click Delete on the Edit menu. Click Yes to confirm the deletion.
Click the following registry key:

HKEY_LOCAL_MACHINE\test\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
In the right pane of Registry Editor, double-click UpperFilters.
In the Value data box, delete the PrtSeqRd entry, and then click OK. If you are prompted to remove the empty string, click OK.
Click the following registry key:

HKEY_LOCAL_MACHINE\test\ControlSet001\Services
Disable the services that correspond to the following registry subkeys by changing the Start value to 4:

Cdr4_xp
Cdralw2k
cdudf_xp
dvd_2K
mmc_2K
PrtSeqRd
pwd_2K
UdfReadr_xp

To do this, click a subkey, double-click Start in the right pane of Registry Editor, type 4 in the Value data box, and then click OK.
Follow steps 10 through 17 for all other ControlSet00x entries such as ControlSet002 under the HKEY_LOCAL_MACHINE\test\ registry key.
Unload the System.old registry hive:
1. Click test, and then click Unload Hive on the File menu.
2. Click Yes to confirm the unloading of the test key and all its subkeys.
Quit Registry Editor, and then reload the original registry System hive:
1. Start the computer by using the Windows XP CD-ROM, press R to repair a Windows installation, log on to your Windows installation, and then type the administrator password.
2. Change to the Windows\System32\Config folder. To do this, type chdir system32\config at the C:\Windows prompt, and then press ENTER.
3. Type ren system system.xxx, and then press ENTER.
4. Type ren system.old system, and then press ENTER.
5. Type exit, and then press ENTER to quit the recovery console and restart Windows.

Method 2: Edit the system hive from a parallel Windows installation

If you cannot load a backup registry hive by using the recovery console, edit the System registry hive from a parallel Windows installation:

Perform a parallel installation of Windows. For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

316941 How to install or upgrade to Windows XP
Run Regedit.exe from the new installation of Windows, and then click the HKEY_LOCAL_MACHINE key.
On the File menu, click Load Hive.
Open the %SystemRoot%\System32\Config folder of the original Windows installation, click the System file, and then click Open.
In the Load Hive box, type test, and then click OK. The original Windows installation System hive is loaded as a subkey of the current HKEY_LOCAL_MACHINE registry key as "test".
Follow steps 10 through 17 of the "Method 1: Edit the Registry with a Backup Registry System Hive" section in this article to edit the test registry subkey.
Unload the test registry subkey:
1. Click test, and then click Unload Hive on the File menu.
2. Click Yes to confirm the unloading.
Quit Registry Editor, and then restart your computer to the original Windows installation.
If you cannot start the computer to the original Windows installation, start the computer by using the Windows XP CD-ROM, and then perform an in-place upgrade of the Windows installation. For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

315341 How to perform an in-place upgrade (reinstallation) of Windows XP

MORE INFORMATION

For additional information about how to use the Recovery Console, click the following article numbers to view the articles in the Microsoft Knowledge Base:

307654 How to install and use the Recovery Console in Windows XP

314058 Description of the Windows XP Recovery Console

307545 How to recover from a corrupted registry that prevents Windows XP from starting

313670 How to replace a driver by using Recovery Console in Windows 2000

Keywords: kberrmsg kbprb kb3rdparty KB811408

Microsoft KB Archive/811408

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