Article ID: 811159
Article Last Modified on 5/7/2007
APPLIES TO
- Microsoft Outlook 2002 Service Pack 1 (SP-1)
SYMPTOMS
When you use Outlook 2002 with an HTTP account and you open or view an e-mail message, you may experience one or more of the following symptoms:
- Outlook 2002 may stop responding (hang).
- Outlook 2002 may quit unexpectedly.
- You may receive the following error message:
If you click the click here button on the error message to view the data in the error report, you may receive error signature information that is similar to the following:
Appname:outlook.exe AppVer:10.0.4510.0 ModName:unknown ModVer: 0.0.0.0 Offset: 022d99d3
MSN Hotmail is an example of an HTTP account that you might use with Outlook 2002.
CAUSE
This issue may occur if you apply the Outlook 2002 Update: December 4, 2002 on a computer on which Microsoft Office XP Service Pack 1 (SP-1) is installed. This occurs because of a dependency between a file in the Outlook update and a file that is updated by Office XP Service Pack 2 (SP-2).
This problem does not occur if you apply the Outlook 2002 Update: December 4, 2002 on a computer on which Office XP Service Pack 2 ( SP-2) is installed.
RESOLUTION
To resolve this issue, use either of the following methods:
Method 1: Install Office XP SP-2
Install Office XP SP-2. For additional information about how to download and install Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Method 2: Install an Office XP Post SP-2 Hotfix
Apply any Office XP post SP-2 hotfix. To obtain an Office XP post-SP2 hotfix, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
MORE INFORMATION
For additional information about the Outlook 2002 Update: December 4, 2002, click the following article number to view the article in the Microsoft Knowledge Base:
331866 OL2002: Overview of the Outlook 2002 Update: December 4, 2002
For additional information about issues that are fixed in Outlook 2002 by Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:
325675 OL2002: Issues That Are Fixed in Outlook 2002 by Office XP Service Pack 2
Keywords: kbenv kbprb kberrmsg kbbug KB811159
