Article ID: 811020
Article Last Modified on 11/24/2006
APPLIES TO
- Microsoft SharePoint Portal Server 2001 Service Pack 1, when used with:
- Microsoft Office 2000 Standard Edition
SYMPTOMS
When you run a macro in Microsoft Word 2000 after you install the Microsoft SharePoint Portal Server 2001 Service Pack 1 (SP1) client components on your computer, you may receive the following message:
When you click Yes in the message dialog box to restore the menu items, the message reappears. Additionally, CPU utilization for Winword.exe may increase significantly, and Word 2000 may stop responding.
CAUSE
This problem may occur if the macro contains code that removes the SharePoint Portal Server menu items in Word 2000. In this situation, you receive a message that prompts you to restore the menu items. However, the message is not processed correctly. As a result, the message does not close as expected when you click Yes.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft SharePoint Portal Server 2001 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, this hotfix requires Microsoft SharePoint Portal Server 2001 Service Pack 1.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 06-Nov-2002 01:53 10.145.4629.40 98,304 PkmOfice.dll
WORKAROUND
To work around this problem, click No on the message to turn off the Office Integration functionality in SharePoint Portal Server.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
The client components for SharePoint Portal Server are extensions of Windows Explorer and of Microsoft Office. There is no individual SharePoint Portal Server client program. The client extensions integrate SharePoint Portal Server commands with Windows Explorer and with Office programs. For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Additional query words: sps hang
Keywords: kbhotfixserver kbqfe kbqfe kbshareptportalsvr2001presp2fix kbfix kbbug KB811020
